Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emily Heard

Summary

As an individual who has extensive experience in the customer service field, I put nothing less than my full effort into my vocations. I take pride in hard work and accomplishing tasks in a disciplined and eager manner. Due to my range of experience, I handle all situations with utmost professionalism and I never pass up the chance to exercise my advanced problem solving skills. The attitude I conduct in all professional environments is always pleasant, and I treat my customers and coworkers with nothing less than high respect. I believe that I am an asset to any operation or organization, and I always look at challenges as opportunity rather than adversity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Gaucho Brazilian Grille
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Taste Of Smithfield
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Cockeyed Rooster
03.2020 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Sales Clerk

Sesroh Tack Shoppe
08.2018 - 11.2018
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Store closed not long after beginning the position.

Education

Undergraduate Studying Agribusiness

Virginia Tech
Blacksburg, VA

High School Diploma -

Smithfield High School
Smithfield, VA
06.2022

Skills

  • Food Sales and Promotion
  • Item Promotion
  • Conflict and Complaint Resolution
  • Workflow Coordination

Certification

  • NRF National Professional Certification - 2022
  • WISE Certification - 2021
  • First Aid, CPR and AEP Certified - 2021

Timeline

Server

Gaucho Brazilian Grille
02.2023 - Current

Server

Taste Of Smithfield
03.2022 - Current

Server

Cockeyed Rooster
03.2020 - 07.2023

Sales Clerk

Sesroh Tack Shoppe
08.2018 - 11.2018

Undergraduate Studying Agribusiness

Virginia Tech

High School Diploma -

Smithfield High School

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Emily Heard