Emily Heisey
Elizabethtown,PA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
03.2025 - Current
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to maintain cleanliness and organization of work environment.
- Assisted in training new crew members on operational procedures and safety protocols.
Shift Manager
Pizza Hut
09.2024 - 02.2025
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on efficient workflow practices and customer service techniques.
- Managed inventory levels, optimizing stock management to reduce waste and improve availability.
- Coordinated scheduling to maintain adequate staffing during peak hours, enhancing service efficiency.
- Implemented process improvements that increased operational effectiveness and reduced turnaround times.
Delivery Driver
DoorDash
02.2024 - 09.2024
- Operated delivery vehicle, ensuring timely and safe transportation of goods.
- Navigated complex routes using GPS technology to optimize delivery efficiency.
- Maintained accurate records of deliveries and inventory management systems.
- Communicated effectively with customers to resolve issues and ensure satisfaction.
Crew Member
Burger King
11.2023 - 05.2024
- Followed food safety guidelines to ensure quality and compliance in food preparation.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Contributed to team goals by actively participating in promotional events and upselling menu items.
- Worked front counter, drive-thru and other areas.
Crew Member
Burger King/Dunkin Donuts (Turnpike Plaza)
04.2023 - 11.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
McDonald's
11.2021 - 04.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Owner/Operator
Infinitely Cleaner
11.2011 - 12.2021
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed strategic business plans to enhance operational efficiency and drive growth.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
Certification
ServSafe certified until 10/14/2029
Timeline
Crew Member
McDonald's
03.2025 - Current
Shift Manager
Pizza Hut
09.2024 - 02.2025
Delivery Driver
DoorDash
02.2024 - 09.2024
Crew Member
Burger King
11.2023 - 05.2024
Crew Member
Burger King/Dunkin Donuts (Turnpike Plaza)
04.2023 - 11.2023
Crew Member
McDonald's
11.2021 - 04.2023
Owner/Operator
Infinitely Cleaner
11.2011 - 12.2021
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