Emily Hennigan
West Chatham,MA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
Work History
Assistant Office Manager
Dennis Veterinary Hospital
Dennisport, MA
05.2019 - 06.2025
- Coordinated office activities to support daily operations and enhance workflow efficiency.
- Maintained office supplies inventory and ordered materials as needed.
- Developed filing systems to ensure easy access to important documents.
- Responded promptly to customer inquiries via phone or email.
Customer Service Representative
TD Bank
Denni, MA
09.2004 - 10.2018
- Assisted customers with account inquiries and transactions in a fast-paced banking environment.
- Educated clients on banking products and services to promote informed decisions.
- Collaborated with team members to streamline customer service processes and improve efficiency.
- Resolved customer complaints and provided tailored solutions to enhance satisfaction.
- Maintained knowledge of industry regulations to provide compliant service to clients.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Music Education
Eastern Nazarene College
Quincy, WASkills
- Office administration
- Inventory management
- Document organization
- Customer service
- Data entry
- Scheduling appointments
- Regulatory compliance
- Transaction processing
- Product knowledge
- Communication skills
- Time management
- Strong numeracy skills
References
References available upon request.
Timeline
Assistant Office Manager
Dennis Veterinary Hospital
05.2019 - 06.2025
Customer Service Representative
TD Bank
09.2004 - 10.2018
Bachelor of Science - Music Education
Eastern Nazarene College
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