Emily Kostick
Glenside,PA
Summary
Friendly Receptionist with a background delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Always willing to learn. Hands on learner and can pick it up quickly.
Overview
4
4
years of professional experience
Work History
Receptionist
Russell Roofing and Exteriors
10.2023 - Current
- Answered phone promptly and directed incoming calls to correct person.
- Maintained confidentiality of information regarding clients credit cards.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Schedule/Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Updated spreadsheets on a daily/weekly basis
- Pulled resumes for the hiring process
- Always made sure my workspace is clean and organized.
Assistant Teacher
Lightbridge Academy
08.2022 - 07.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Cashier
Tjmaxx
04.2021 - 08.2022
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Team Member
Chick-fil-A
10.2020 - 08.2021
- Greeted guests pleasantly and answered menu questions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Submit orders and package them up
- Stocked items when it was slow or empty
Education
High School Diploma -
Abington High School
Abington, PA06.2023
Skills
- Data Entry
- Scheduling
- Customer and client relations
- Scheduling appointments
- Information Protection
- Professional Demeanor
- Telephone skills
- Organization skills
- Time Management
- Greeting and Seating Clients
Fire Service
I currently volunteer in the fire service. I have been doing for a year now. It is something I love to do on my free to help the community.
Languages
English
Native or Bilingual
Timeline
Receptionist
Russell Roofing and Exteriors
10.2023 - Current
Assistant Teacher
Lightbridge Academy
08.2022 - 07.2023
Cashier
Tjmaxx
04.2021 - 08.2022
Team Member
Chick-fil-A
10.2020 - 08.2021
High School Diploma -
Abington High School
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