EMILY LAPPAS

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Coached, mentored and trained team members in order to improve their job performance.

• Assessed inventory levels and ordered new materials, including shirts and vinyl supplies needed to accomplish project goals.
• Determined styles, size and arrangement of illustrations and graphics.
• Submitted rough drafts to clients and management to gain approval.
• Constructed and styled garments by hand and by machines.

• Scheduled and confirmed appointments.
• Planned and delegated work to meet project and production goals.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Updated reports and daily logs for management use and permanent files.
• Monitored project progress and presented status to leaders to solve productivity issues.

• Provided customer service to clients, including answering questions and resolving issues.
• Conducted account openings and closings for clients.
• Greeted customers upon entering the bank and directed them to appropriate personnel or services.
• Analyzed financial data to determine the degree of risk involved in extending credit.
• Conducted regular meetings with team members to review performance goals, objectives, and results.

• Developed and implemented a customer service training program for new tellers.
• Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
• Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.

• Top producer in approved credit applications

in all TD banks across the country.

• Developed and maintained relationships with existing customers to ensure repeat business.