Emily Maciel Silva
Sunnyvale,CA
Summary
Dynamic Senior Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and team collaboration. Proven track record in training staff, enhancing workflow efficiency, and ensuring HIPAA compliance. Recognized for exceptional customer service and strong analytical thinking, contributing to improved patient satisfaction and operational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
09.2023 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Cashier
Safeway Pharmacy
12.2022 - 09.2023
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
Pharmacy Technician Student
Walgreens
03.2023 - 04.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Entered and processed patients' prescriptions into internal system.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Pharmacy Technology Certification -
San Francisco State University
San Francisco, CA03-2023
High School Diploma -
Fremont High School
Sunnyvale, CA06-2022
Skills
- Pharmacy law compliance
- Pharmaceutical calculations
- HIPAA compliance
- Pharmacy ethics
- Medication reconciliation
- Immunization administration
- Medication dispensing
- Insurance verification
- Drug inventory control
- Insurance billing
- Drug classification
- Team collaboration
- Staff development
- Quality assurance and control
- Medicare and medicaid process
- Analytical thinking
Certification
- CPhT - Certified Pharmacy Technician
- BLS - Basic Life Support
Languages
Spanish
Native or Bilingual
Timeline
Senior Pharmacy Technician
Walgreens
09.2023 - Current
Pharmacy Technician Student
Walgreens
03.2023 - 04.2023
Pharmacy Cashier
Safeway Pharmacy
12.2022 - 09.2023
Pharmacy Technology Certification -
San Francisco State University
High School Diploma -
Fremont High School
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