Emily Menzel
Asheville,NC
Summary
Dynamic leader and effective communicator with proven expertise in customer service and teamwork, honed across roles at Bear’s BBQ Smokehouse and other notable establishments. Excelled in enhancing team efficiency and boosting customer loyalty through exceptional service and engagement. Skilled in cash handling and problem-solving, consistently driving improvements in operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Crew Member
Bear’s BBQ Smokehouse
04.2023 - Current
- Worked front counter, Cutter station, sides, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer allergy questions and etc.
- Stocked shelves to organize aisles in assigned department.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Boosted repeat customer rates by providing friendly and engaging service.
- Supported training of new crew members, leading to more efficient onboarding process.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Shift Leader
Coldstone Creamery
Asheville, NC
05.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Prepared milkshakes and Ice cream, I also decorated and made ice cream cakes.
Shift Leader
Zoe’s Kitchen
Asheville, NC
12.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
Cashier/Customer Service
Publix
Hickory, NC
02.2018 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped them with their groceries to their vehicles.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Resolved customers complaints and maintained a clean and tidy checkout area.
- Built relationships with customers to encourage repeat business.
Education
GED -
Hickory High School
Hickory, NC06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Leadership Qualities
- Store Opening and Closing
- Crew Leadership
- Valid Driver's License
- Menu Memorization
- Supplies Monitoring and Restocking
- Telephone Etiquette
- Food Running
- Salesmanship
- Adaptability and Flexibility
- Cleaning and organization
- Attention to Detail
- Stocking and Replenishing
Timeline
Crew Member
Bear’s BBQ Smokehouse
04.2023 - Current
Shift Leader
Coldstone Creamery
05.2022 - 04.2023
Shift Leader
Zoe’s Kitchen
12.2021 - 05.2022
Cashier/Customer Service
Publix
02.2018 - 12.2021
GED -
Hickory High School