Emily Moore
Summary
Dynamic and results-oriented professional with extensive experience in practice and staff management at Lane and Associates Family Dentistry. Excelled in optimizing workflow and implementing policies, significantly enhancing team performance and patient satisfaction. Skilled in schedule management and adept at fostering collaborative environments, demonstrating exceptional problem-solving and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Practice Manager
Lane and Associates Family Dentistry
07.2020 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- HIPPA compliance officer for my location.
Accounts Manager
Lane and Associates Family Dentistry
07.2020 - 02.2024
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Recorded accurate and efficient records in customer database.
Physician's Administrative Assistant
Carolina Neurosurgery & Spine Associates
01.2019 - 07.2020
- Assisted in daily office operations to streamline administrative processes.
- Coordinated meetings and appointments for efficient scheduling.
- Improved document organization by implementing a new filing system.
- Drafted correspondence for internal and external communications.
Education
Associate of Science - Accounting
Fayetteville Technical Community College
Fayetteville, NC12-2027
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Performance metrics
Timeline
Practice Manager
Lane and Associates Family Dentistry
07.2020 - Current
Accounts Manager
Lane and Associates Family Dentistry
07.2020 - 02.2024
Physician's Administrative Assistant
Carolina Neurosurgery & Spine Associates
01.2019 - 07.2020
Associate of Science - Accounting
Fayetteville Technical Community College
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