Emily Ottley
Pickerington,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
American Electric Power, AEP
06.2022 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Sought ways to improve processes and services provided.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
General Supply Specialist
Defense Logistics Agency
08.2017 - 04.2018
- Implemented systems and procedures for accurate data collection and reporting.
- Identified opportunities for inventory reductions.
- Monitored performance of logistics operations to identify areas for improvement.
- Collaborated closely with other departments to ensure timely delivery of materials required for critical projects or initiatives.
Cable System Installer
US Army
08.2007 - 05.2010
- Maintained a high level of professionalism while interacting with customers to address their concerns and provide solutions.
- Responded to service requests during and after business hours.
- Demonstrated attention to detail when routing cables through walls and ceilings, ensuring minimal disruption to property aesthetics.
- Reduced service call times by effectively troubleshooting and resolving cable system issues.
Education
Bachelor Of Science - Logistics Management
Franklin University
Columbus, OH05.2018
Skills
- Coordination
- MS Office
- De-Escalation Techniques
- Active Listening
- Calm and Professional Under Pressure
- Problem-solving abilities
- Microsoft PowerPoint
- Customer Service
- Client Relations
- Critical Thinking
- Spreadsheets
Timeline
Customer Service Representative
American Electric Power, AEP
06.2022 - Current
General Supply Specialist
Defense Logistics Agency
08.2017 - 04.2018
Cable System Installer
US Army
08.2007 - 05.2010
Bachelor Of Science - Logistics Management
Franklin University
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