Emily Griffin
Tahoe Vista,CA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
12
12
years of professional experience
Work History
Front Desk Manager
Tahoe Edgelake Beach Club Homeowners Association
Tahoe Vista, CA
10.2018 - 12.2023
- Enhanced guest satisfaction by addressing and resolving concerns.
- Streamlined check-in and check-out processes
- Managed team schedules
- Collaborated with housekeeping and maintenance departments
- Mentored and trained new hires.
- Optimized room inventory management.
- Provided exceptional service and promptly handling guest feedback.
- Assisted guests with special requests.
- Managed upwards of 300+ calls on reservation days.
Retail Store Manager
Lather And Fizz Bath Boutique
Tahoe City, CA
05.2013 - 09.2018
- Implemented effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Maintained clean and organized store appearance.
Barista Manager
Syd's Bagelry
Tahoe City, CA
05.2012 - 01.2017
- Enhanced customer experience
- Increased employee retention
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
Education
Cosmetology
Paul Mitchell The School
San Diego, CA2005
GED -
Durango High School
Durango, CO01.2004
Skills
- Registration Processing
- Communication
- Team Building and Supervision
- Safety and Security Procedures
- Computer Reservations Systems
- VIP Guest Relations
- Reservations Management
- Patient
- Problem solver
- Customer service
- Training and Mentoring
References
- Amy Dillon (530)-308-8344 - Former long term co-worker
- Dean Parra (530)-386-2218 - Former boss
- Pamela Hawk (530)-680-8772- Former boss
- Dana Hawley (530)-412-1643 - Long term landlord
Timeline
Front Desk Manager
Tahoe Edgelake Beach Club Homeowners Association
10.2018 - 12.2023
Retail Store Manager
Lather And Fizz Bath Boutique
05.2013 - 09.2018
Barista Manager
Syd's Bagelry
05.2012 - 01.2017
Cosmetology
Paul Mitchell The School
GED -
Durango High School
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