Emily Reyes
Taylor,TX
Summary
Professional and dedicated individual with over six years of experience in customer support and healthcare. I am a skilled professional seeking employment that utilizes my skills in quality assurance, data integrity, problem solving, and customer service.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant
TEXAS ONCOLOGY
Round Rock, TX
07.2017 - Current
- Assists nurse manager with supervising a team of medical assistants by participating in the training, scheduling, mentoring, and completion of staff competencies.
- Assists with maintaining efficient patient flow and quality care during clinic hours.
- Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate
- Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes
- Triages patient phone calls
- Performs other administrative duties, i.e., typing, filing, scheduling, faxing, chart preparation, reception, etc., as requested by supervisor or physician
- Request records from other physician offices and hospitals
- Scans and attaches records
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
CUSTOMER SERVICE REPRESENTATIVE
LOGISTICARE
01.2016 - 01.2017
- Receives and documents customer concerns while ensuring all relevant information is correct
- Adheres to and ensures all company policies and procedures
- Maintains an acceptable attendance and tardiness record
- Ensures accurate trip data input
- Demonstrates personal commitment to producing high quality work
- Refers unresolved customer grievances to designated department for further investigation and resolution.
Education
HS DIPOLMA -
PFLUGERVILLE HIGH SCHOOL
01.2012
Some College (No Degree) - Nursing
AUSTIN COMMUNITY COLLEGE
Austin, TXSkills
- Staff Oversight
- Patient-Focused Care
- Patient Flow Management
- Patient Scheduling
- HIPAA Compliance
- Data Entry
- Medical Terminology
- Complex Problem-Solving
- Calm and Level-Headed Under Duress
- Customer Service
- Fluent in Spanish
Skills Abilities
- QUALITY ASSURANCE, 6 years of experience providing quality assurance and data integrity specific to health care records.
- CUSTOMER SERVICE, 7 years of internal and external customer service experience.
Timeline
Lead Medical Assistant
TEXAS ONCOLOGY
07.2017 - Current
CUSTOMER SERVICE REPRESENTATIVE
LOGISTICARE
01.2016 - 01.2017
HS DIPOLMA -
PFLUGERVILLE HIGH SCHOOL
Some College (No Degree) - Nursing
AUSTIN COMMUNITY COLLEGE
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