EMILY ROMERO
Lynwood,CA
Summary
Detail-oriented administrative professional with experience in patient coordination, scheduling, customer service, and managing high-volume workflows in fast-paced environments. Skilled in multitasking, communication, and providing quality support to both clients and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UCLA health
Inglewood, CA
11.2023 - Current
- Perform patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Maintain strict confidentiality of protected health Information to comply with HIPAA regulations.
- Verify and update changes in patient, physician, or insurance to maintain proper billing.
- Comfort patients by anticipating anxieties and thoroughly answering patient questions.
- Prepare documents required by state or federal agencies related to health care services provided by the facility.
Patient Care Coordinator
Mink Radiologic Imaging
Marina del Rey, CA
03.2022 - 10.2023
- Demonstrated expertise in scheduling radiology appointments, coordinating with medical staff and patients to ensure timely service delivery.
- Managed patient records efficiently through electronic health record systems, ensuring accuracy of data entry.
- Collaborated closely with radiologists, nurses, physicians, and other healthcare professionals on daily operations within the department.
- Facilitated communication between non-English speaking clients.
- Proficiently handled high call volumes while maintaining quality service standards.
Medical Scheduler
Precise Imaging
Anaheim, CA
02.2020 - 03.2022
- Scheduled tests and procedures for patients, such as lab work, MRIs, X-rays & CT scans based on physicians orders.
- Verified identification credentials upon entry.
- Used medical or administrative knowledge to explain policies, procedures and services to patients.
- Assisted patients in completing new patient health history forms.
Chiropractic Assistant
Masrour Chiropractic
Huntington Park, CA
11.2017 - 01.2020
- Prepared treatment rooms and exam rooms to facilitate patient visits.
- Oversaw exercise equipment and room to enforce patient safety.
- Assisted with cleaning and storing supplies, instruments and equipment to expedite patient therapies.
- Scheduled appointments for patients.
Front Desk Receptionist
T & F sheet metal
Gardena, CA
11.2014 - 10.2017
- Received payments and recorded receipts for services.
- Handled multi-line phone system and promptly transferred calls.
- Monitored front desk traffic to support customer satisfaction.
Education
Community college
Long Beach City College
CA01.2017
High School Diploma - undefined
Somerset High School
Bellflower, CA06.2013
Skills
- Problem solving
- Attention to detail
- Active listening
- Data entry and processing
- Insurance verification
- Medical records
- Microsoft Excel
- Microsoft Word
- Time management
- Communication skills
- Epic
- CPT coding
- Medical terminology
- Intake
- HIPAA
- Customer service
- Microsoft Office
- Payment Collection
- Fluent in Spanish
- Phone and Email Etiquette
- Multitasking and Organization
- Typing
Certification
- CPR Certification
- Bilingual certification
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
UCLA health
11.2023 - Current
Patient Care Coordinator
Mink Radiologic Imaging
03.2022 - 10.2023
Medical Scheduler
Precise Imaging
02.2020 - 03.2022
Chiropractic Assistant
Masrour Chiropractic
11.2017 - 01.2020
Front Desk Receptionist
T & F sheet metal
11.2014 - 10.2017
Community college
Long Beach City College
High School Diploma - undefined
Somerset High School