Emily Sensi

• Updated store pricing, signage and merchandising based on current promotions.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Hired, trained and managed team of 23 associates, including evaluating performance and enforcing disciplinary actions.
• Secured store perimeter and enforced procedures to minimize losses and protect store assets.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Processed shipments and maintained stock shelf organization.
• Increased profits 67% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
• Oversaw inventory management with cycle counts, audits and shrinkage control.
• Assessed, optimized and elevated operations to target current and expected demands.
• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
• Built loyal customer base by delivering excellent service and stocking in-demand products.
• Reduced process lags by effectively managing 10 employees for productivity and efficiency improvement.
• Supported store manager in managing daily store functions.
• Coached and mentored associates to achieve 36 employee promotions.
• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
• Delivered excellent customer service by greeting and assisting each customer.
• Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
• Enforced adherence to policies, standards and security protocols.
• Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Etc.

• Contributed to merchandising ideas at team sales meetings.
• Created attractive store displays to generate customer interest and boost sales.
• Addressed customer inquiries and resolved complaints.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Counted cash drawers and made bank deposits.
• Maintained daily record of all transactions.
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