Emily Street
Bridgeport,OH
Summary
Proven track record in enhancing customer satisfaction and sales at Longhorn Steakhouse, showcasing expertise in guest relations management and complex problem-solving. Excelled in a fast-paced environment, achieving significant sales growth through superior service and upselling techniques. Demonstrated exceptional team collaboration and hospitality service expertise, contributing to a positive dining experience.
Overview
6
6
years of professional experience
Work History
Waitress
Longhorn Steakhouse
Saint Clairsville, OH
10.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress Supervisor
Ohayo Japanese Steakhouse
Hillsboro, OH
06.2019 - 08.2023
- Controlled expenses and boosted profitability by managing food and labor costs.
- Planned and executed promotions and special events in close collaboration with management.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs and managed inventory.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Receptionist
HR Block
Greenfield, OH
12.2018 - 05.2019
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Call Center Representative
Dealertrak
Wilmington, OH
04.2018 - 12.2018
- Responded to customer calls and emails to answer questions about products and services.
- Approved and terminated customer contracts upon request.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Belmont College
Saint Clairsville, OHBellaire High School
Bellaire, OH05.2015
Skills
- Guest Relations Management
- Dining area maintenance
- Customer Service
- Safe Food Handling
- Sales Techniques
- Cash Handling
- Compliance standards
- Hospitality service expertise
- Team Collaboration
- Regulatory Compliance
Timeline
Waitress
Longhorn Steakhouse
10.2023 - Current
Waitress Supervisor
Ohayo Japanese Steakhouse
06.2019 - 08.2023
Receptionist
HR Block
12.2018 - 05.2019
Call Center Representative
Dealertrak
04.2018 - 12.2018
Belmont College
Bellaire High School