Emily Elizabeth LaMattina
Knoxville,TN
Summary
Motivated Shift Lead enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Resourceful in balancing customer, company and employee needs. Background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Current role demonstrates ability to foster cohesive teams, implement process improvements and maintain high standards of service.
Overview
2
2
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
Knoxville, TN
06.2022 - Current
- Maintain store appearance by cleaning, stocking shelves, and ensuring product is properly prepared.
- Monitor employee performance and provide feedback on areas for improvement.
- Ensure that all safety protocols are followed.
- Respond to customer inquiries and complaints in a professional manner.
- Conduct regular inventory checks to maintain accurate stock levels.
- Handle cash register transactions accurately while providing excellent customer service.
- Perform closing procedures such as setting alarm systems, counting tips, and cleaning the store.
Education
High School Diploma -
Knoxville Catholic High School
Knoxville, TN05-2025
Skills
- Policy and Procedure Enforcement
- Shift checklists
- Assigning Work
- Team Collaboration and Leadership
- Strong verbal and written communication
- Problem-Solving
- Positive Attitude
Affiliations
- KCHS Irish Ambassador (grades 10-12)
- Chick-fil-A Leadership Academy (grades 11-12)
- KCHS and K2 Club Volleyball (grades 10-12)
- Humane Society Volunteer (grades 11-12)
- 2024 American Legion Auxiliary Volunteer Girls State Participant
- All Saints Catholic Church Vacation Bible School Volunteer (grades 9-12)
Accomplishments
- 2023 KCHS Monsignor Thoni Award
- KCHS President's List (grades 9-12)
- National Honor Society (grades 11-12)
- Mu Alpha Theta Honor Society (grades 11-12)
- KCHS Captain JV Volleyball Team (grade 11)
Timeline
Shift Lead
Tropical Smoothie Cafe
06.2022 - Current
High School Diploma -
Knoxville Catholic High School