Emily G Phillips
Salem
Summary
Dedicated optometrist assistant with background in clinical administration, optometric pretesting, and knowledge of insurance and billing. Expertise in patient flow coordination. Proven ability to train staff and streamline operations, resulting in improved patient satisfaction and clinic performance. Team player willing to step into new roles when needed to improve office efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
Eisel Vision Clinic
Lisbon
01.2023 - Current
- Welcomed patients and managed front desk operations at a busy eye care clinic.
- Scheduled appointments and coordinated patient flow for efficient service delivery.
- Verified patient information and processed insurance details accurately.
- Trained new receptionists on clinic procedures and front desk protocols, ensuring smooth onboarding and consistent service delivery.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Filed insurance claims for submitted services, adhering to practice policies and facilitating timely reimbursement.
Optometrist Technician
Eisel Vision Clinic
Lisbon
01.2023 - Current
- Assisted patients with vision screenings and preliminary eye examinations to support timely diagnosis and care.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Conducted patient intake and efficiently collected medical histories.
- Managed patient records in electronic health record systems to ensure accurate and accessible patient information.
- Maintained and calibrated optical equipment regularly for accuracy.
- Trained new staff on optometric testing procedures and clinic protocols to enhance team competency and service delivery.
Education
Associate of Science - Medical Office Administration
Pensacola Christian College
Pensacola, FL12-2022
Skills
- Patient scheduling and insurance verification
- EHR management
- Optical testing and orders
- Patient billing
- Customer relationship management
- Appointment confirmation
- Patient communication
- Eyewear adjustment
- Scribing and prescription interpretation
- Visual field testing
- Fundus photography
Affiliations
- Social Media Clinic Advertising
Timeline
Front Desk Medical Receptionist
Eisel Vision Clinic
01.2023 - Current
Optometrist Technician
Eisel Vision Clinic
01.2023 - Current
Associate of Science - Medical Office Administration
Pensacola Christian College