Emma Acheson
Orting
Summary
Results-driven professional with strong communication and team collaboration skills. Proven ability to enhance customer experiences and resolve conflicts in high-volume operations. Technical proficiency in software applications complemented by effective time management and problem-solving capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
AMC Theatres
Burlington
10.2025 - Current
- Maintained cleanliness and organization of theaters and common areas, contributing to positive guest experiences.
- Delivered exceptional customer service by addressing guest inquiries and concerns promptly, fostering customer satisfaction.
- Operated point-of-sale systems, ensuring accurate cash handling and transaction processing.
- Supported team members during busy shifts for seamless operational flow.
- Prepared and served food items in compliance with health standards.
- Monitored inventory levels for snacks and beverages, ensuring timely replenishment to meet customer demand.
- Completed opening and closing tasks, including workstation setup and supply restocking.
- Followed safety guidelines while operating equipment to maintain a safe work environment.
Restaurant Waiter
Tims Kitchen
Orting
04.2024 - 08.2025
- Delivered exceptional service to high-volume customers while anticipating needs and responding promptly.
- Collaborated with kitchen staff to ensure timely food delivery and optimal dining experience.
- Managed cleanliness of dining area by maintaining table settings and wiping down surfaces after each seating.
- Processed cash and credit card transactions accurately to ensure smooth financial operations.
- Handled customer inquiries and resolved complaints politely, adhering to company policy.
- Promoted appetizers, desserts, and specialty drinks to enhance sales performance.
- Supported team members during busy shifts, assisting with order taking and large group management.
- Maintained comprehensive knowledge of daily specials and menu items to guide guest selections.
Education
Associate of Arts -
Pierce College
Puyallup, WA06-2025
Bachelor of Arts - Education
Western Washington University
Bellingham, WASkills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Project management
- Conflict resolution
- Food preparation
- Cash handling
- Team contributions
- Self-discipline
- Resilience
- Menu memorization
- Creative thinking
- Store operations
- Hospitality service expertise
Certification
Food Handlers Card
Timeline
Crew Member
AMC Theatres
10.2025 - Current
Restaurant Waiter
Tims Kitchen
04.2024 - 08.2025
Associate of Arts -
Pierce College
Bachelor of Arts - Education
Western Washington University