Emma Cory
Punta Gorda,FL
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Harry’s Seafood Bar And Grille
10.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Nanny
Twinkle Toes Nanny Agency
09.2021 - 09.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Preschool Teacher
Covenant Church Of Naples
06.2019 - 06.2021
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive relationships with students and families.
Hostess
Tokyo Bay Sushi Bar & Grill
06.2018 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Spa Receptionist
La Playa Beach & Golf Resort
11.2019 - 04.2020
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Front End Cashier
Chick-fil-A
03.2017 - 03.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate of Arts - Education
Santa Fe College
Gainesville, FL05.2024
Skills
- Price Memorization
- Hospitality Service Expertise
- Item Promotion
- Pos Operation
- Warm and Friendly
- Customer Service and Rapport
- Order Accuracy and Delivery
- Dispute Mediation
- Guest Relations
- Excellent People Skills
Timeline
Server
Harry’s Seafood Bar And Grille
10.2022 - 08.2023
Nanny
Twinkle Toes Nanny Agency
09.2021 - 09.2022
Spa Receptionist
La Playa Beach & Golf Resort
11.2019 - 04.2020
Preschool Teacher
Covenant Church Of Naples
06.2019 - 06.2021
Hostess
Tokyo Bay Sushi Bar & Grill
06.2018 - 11.2020
Front End Cashier
Chick-fil-A
03.2017 - 03.2018
Associate of Arts - Education
Santa Fe College
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