Emma Herrera
Lake Forest,CA
Summary
In-N-Out Burger helped me completely understand customer satisfaction through efficient food preparation and problem-solving. Demonstrated strong multitasking abilities, significantly improving service quality without compromising efficiency. Skilled in maintaining cleanliness, also since working with both these work places I have maintained preparing food in the safest ways
Overview
2
2
years of professional experience
Work History
Crew Member
In-N-Out Burger
11.2023 - Current
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
Crew Member
Cold Stone
05.2022 - 10.2022
- Took orders, prepared meals, and collected payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Became familiar with products to answer questions and make suggestions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Handled food (such as ice cream and shakes)
- Made cakes
Education
Creekside High School
Irvine, CA06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cleaning
- Food Preparation
Timeline
Crew Member
In-N-Out Burger
11.2023 - Current
Crew Member
Cold Stone
05.2022 - 10.2022
Creekside High School
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