Emma Hughes
Galt,CA
Summary
Dynamic and results-driven professional with extensive experience in guest service and staff supervision at Wingstop. Proven ability to enhance customer satisfaction through effective training and operational excellence. Skilled in inventory management and shift leadership, fostering a collaborative environment that drives team performance and meets organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Lead
Wingstop
Stockton, CA
12.2024 - Current
- Supervised team members to ensure efficient workflow and adherence to operational standards.
- Trained new staff on service protocols and food safety guidelines.
- Coordinated shift schedules to optimize labor resources and meet peak demand.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Collaborated with management to develop training materials for ongoing staff development initiatives.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Assistant Manager
City of Galt Parks and Recreation
Galt, CA
03.2019 - 08.2025
- Developed and maintained schedules for staff, ensuring optimal coverage during peak activity periods.
- Trained new staff on operational procedures, fostering a knowledgeable and efficient work environment.
- Coordinated facility maintenance efforts, ensuring safety standards were consistently met across all locations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Theater Usher
Lodi Stadium 12
Lodi, CA
09.2021 - 08.2024
- Assisted patrons in locating seats and navigating theater layout.
- Ensured compliance with safety protocols and emergency procedures.
- Monitored audience behavior to maintain a respectful viewing experience.
- Provided customer support by answering queries regarding showtimes and ticketing.
Education
High School Diploma -
Cosumnes River College
Sacramento, CASkills
Guest service
Customer service focus
Staff supervision
Work delegation
Inventory management
Shift leadership
Staff training and development
POS system operation
Timeline
Shift Lead
Wingstop
12.2024 - Current
Theater Usher
Lodi Stadium 12
09.2021 - 08.2024
Assistant Manager
City of Galt Parks and Recreation
03.2019 - 08.2025
High School Diploma -
Cosumnes River College