Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Justen

Elwood,IN

Summary

Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
07.2023 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

To-Go Server

Texas Roadhouse
12.2020 - Current
  • Reviewed orders to determine appropriate inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Adjusted food preparation methods in accordance with customer requests.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Utilized POS system to receive and process food and beverage orders.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.

Assistant Teacher

Noblesville West Middle School
08.2021 - 05.2022


  • Assisted in implementation of new learning tools, systems and materials.
  • Monitored students during quizzes and tests.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
  • Graded assignments and reported individual progress to teacher.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Distributed tests, assignments and handouts per teacher specifications.

Education

Bachelor of Arts - Psychology

Indiana University Kokomo
Kokomo, IN
06.2026

High School Diploma -

Noblesville High School
Noblesville, IN
06.2022

Skills

  • Specials Promotion and Upselling
  • Memory retention
  • Reliable and Responsible
  • Adaptable and Flexible
  • Team Player
  • Courteous Phone Demeanor
  • Strong Work Ethic
  • Leadership
  • Attention to Detail

Languages

Spanish
Limited Working

Timeline

Server

Texas Roadhouse
07.2023 - Current

Assistant Teacher

Noblesville West Middle School
08.2021 - 05.2022

To-Go Server

Texas Roadhouse
12.2020 - Current

Bachelor of Arts - Psychology

Indiana University Kokomo

High School Diploma -

Noblesville High School

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Emma Justen