Travel
Cooking/serving at Riverview Hope Campus
Hiking
Disc Golf
Trying new recipes
Gardening
Emma Lamm
Alma,AR
Summary
Bringing strong client relationship management and customer service skills, with experience in managing operations and ensuring service excellence. Offering adaptability and attention to detail, with a focus on team collaboration and effective communication. Equipped with a caring demeanor, reliability, and a strong work ethic to support diverse professional environments.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Pinnacle Home Services
02.2015 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed daily operations, ensuring exceptional customer service and satisfaction.
Assistant Supervisor/Preschool Classroom Teacher
Bost, Inc.
01.2005 - 06.2007
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members in operational best practices and safety protocols.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources
- Submitted documentation and reports to upper management.
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Assessed student progress through various evaluation methods, ensuring timely feedback.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
- Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Implemented differentiated instruction strategies to meet diverse learner needs.
- Created and developed lesson plans to meet students' academic needs.
Personal Care Aide/Classroom Aide
Brownwood Life Care Center
01.2003 - 01.2005
- Provided compassionate personal care and support to residents, enhancing quality of life.
- Assisted with daily living activities, ensuring safety and comfort for all clients.
- Monitored patients' health conditions, reporting changes to nursing staff promptly.
- Maintained clean and organized living spaces, promoting a hygienic environment for residents.
- Developed strong relationships with clients, fostering trust and emotional well-being.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Developed strong relationships with clients and families, resulting in trust and effective communication.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Career Diploma - Clinical Medical Assistant
Penn Foster Career School
Scranton, PA01-2026
Certified Nurse Assistant - Nursing Assistant
Petra Allied Health
Fort Smith, AR01-2006
Skills
- Patient care
- Teamwork
- Time management
- Multitasking ability
- Adaptability and flexibility
- Reliability
- Eager learner
- Caring and empathetic
- Documentation and reporting
- Client relationship management
- Strong work ethic
- Attention to detail
- Customer service
Interests
Timeline
Owner/Operator
Pinnacle Home Services
02.2015 - Current
Assistant Supervisor/Preschool Classroom Teacher
Bost, Inc.
01.2005 - 06.2007
Personal Care Aide/Classroom Aide
Brownwood Life Care Center
01.2003 - 01.2005
Career Diploma - Clinical Medical Assistant
Penn Foster Career School
Certified Nurse Assistant - Nursing Assistant
Petra Allied Health