Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Emma Lamm

Alma,AR

Summary

Bringing strong client relationship management and customer service skills, with experience in managing operations and ensuring service excellence. Offering adaptability and attention to detail, with a focus on team collaboration and effective communication. Equipped with a caring demeanor, reliability, and a strong work ethic to support diverse professional environments.

Overview

23
23
years of professional experience

Work History

Owner/Operator

Pinnacle Home Services
02.2015 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Managed daily operations, ensuring exceptional customer service and satisfaction.

Assistant Supervisor/Preschool Classroom Teacher

Bost, Inc.
01.2005 - 06.2007
  • Oversaw daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored team members in operational best practices and safety protocols.
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources
  • Submitted documentation and reports to upper management.
  • Developed engaging lesson plans aligned with curriculum standards and student needs.
  • Assessed student progress through various evaluation methods, ensuring timely feedback.
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
  • Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
  • Assessed student progress using various assessment tools, adjusting instruction as needed to address identified areas of need.
  • Implemented differentiated instruction strategies to meet diverse learner needs.
  • Created and developed lesson plans to meet students' academic needs.

Personal Care Aide/Classroom Aide

Brownwood Life Care Center
01.2003 - 01.2005
  • Provided compassionate personal care and support to residents, enhancing quality of life.
  • Assisted with daily living activities, ensuring safety and comfort for all clients.
  • Monitored patients' health conditions, reporting changes to nursing staff promptly.
  • Maintained clean and organized living spaces, promoting a hygienic environment for residents.
  • Developed strong relationships with clients, fostering trust and emotional well-being.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

Career Diploma - Clinical Medical Assistant

Penn Foster Career School
Scranton, PA
01-2026

Certified Nurse Assistant - Nursing Assistant

Petra Allied Health
Fort Smith, AR
01-2006

Skills

  • Patient care
  • Teamwork
  • Time management
  • Multitasking ability
  • Adaptability and flexibility
  • Reliability
  • Eager learner
  • Caring and empathetic
  • Documentation and reporting
  • Client relationship management
  • Strong work ethic
  • Attention to detail
  • Customer service

Interests

Travel

Cooking/serving at Riverview Hope Campus

Hiking

Disc Golf

Trying new recipes

Gardening

Timeline

Owner/Operator

Pinnacle Home Services
02.2015 - Current

Assistant Supervisor/Preschool Classroom Teacher

Bost, Inc.
01.2005 - 06.2007

Personal Care Aide/Classroom Aide

Brownwood Life Care Center
01.2003 - 01.2005

Career Diploma - Clinical Medical Assistant

Penn Foster Career School

Certified Nurse Assistant - Nursing Assistant

Petra Allied Health
Emma Lamm