Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Mezzacapo

Augusta,GA

Summary

Results-oriented professional known for excellent communication, problem-solving skills, and a strong work ethic. Committed to continuous learning and professional development, I am seeking a position within a company that rewards hard work, talent, and track record of success.

Overview

4
4
years of professional experience

Work History

Customer Service Staff Member

Publix
10.2024 - Current
  • Accurately handle cash, credit, and debit transactions, ensuring correct processing and balancing of daily receipts, counting tills and preparing deposits.
  • Operate a point-of-sale (POS) system.
  • Ensure lottery machine transactions are accurately recorded.
  • Issue and process money orders, ensuring proper documentation and compliance with regulatory requirements.
  • Assist customers with Coinstar machine transactions.
  • Prepare and conduct daily bank deposits, reconciling cash drawers and verifying amounts for accuracy and security.
  • Maintain knowledge of store promotions and product offerings.
  • Handle customer complaints professionally, resolving issues promptly and escalating when necessary.
  • Assist in training new team members, sharing best practices and ensuring adherence to high standards for customer care.

Cashier

Publix
06.2024 - 08.2024
  • Operated cash register for cash, check, and credit card transactions; accept payment and provide change when appropriate.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided premier customer service, answering questions regarding products and promotions when necessary.
  • Weigh and scan products; bag products when necessary.

Service Deli Clerk

Publix
05.2021 - 07.2021
  • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection.
  • Delivered exemplary customer service to all guests.

Education

Bachelor of Science - Biology

Augusta University
Augusta, GA
12.2024

Skills

  • Customer Relations
  • Payment Processing
  • Order Fulfillment
  • Conflict Resolution
  • Administrative Support
  • Product and Service Solutions

Timeline

Customer Service Staff Member

Publix
10.2024 - Current

Cashier

Publix
06.2024 - 08.2024

Service Deli Clerk

Publix
05.2021 - 07.2021

Bachelor of Science - Biology

Augusta University
Emma Mezzacapo