Emma Miller
Indianapolis,IN
Summary
Dependable and successful in providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Lincoln Square Pancake House
08.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Server
The Roost
07.2016 - 07.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
Receptionist
The Skyline Club
07.2018 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
Education
Bachelor of General Studies -
Indiana University Purdue University of Indianapol
Indianapolis05.2022
Skills
- Hospitality Service Expertise
- Cool Under Pressure
- Anticipating Guest Needs
- Patron Experiences
- Guest Satisfaction
- Warm and Friendly
Accomplishments
Successfully participated in planning an event with 15 other students in the Event Management program for the IUPUI School of Health and Human Sciences. My group focused on Attendee Management. Creating the RSVP program, regularly checking the numbers and notifying our clients, checking attendees in at event, and developing a post event survey.
Certification
Event Design Collective Young Professional Certification
Timeline
Server
Lincoln Square Pancake House
08.2019 - Current
Receptionist
The Skyline Club
07.2018 - 02.2019
Server
The Roost
07.2016 - 07.2019
Bachelor of General Studies -
Indiana University Purdue University of Indianapol
Event Design Collective Young Professional Certification
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