Emma Moncada
Orlando
Summary
Shift Leader and Hiring Manager with experience in customer service, team leadership, and social media management. Skilled in graphic design and content creation, with strong communication abilities in both English and Spanish.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Bacio Ice Cream Shop
2024.01 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Social Media Marketing Manager
Freelance
2025.02 - Current
- Developed and executed social media strategies to enhance brand visibility and engagement
- Managed multiple social media platforms, ensuring consistent messaging and branding
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
Education
Associate of Science - Graphic Design
Valencia College
High School Diploma -
Timber Creek High School
05.2023
Skills
- Customer service
- Team leadership
- Staff training and development
- Digital design
- Marketing media
- Fluent in Spanish
Certification
- Food handler certified
- Adobe certified
Timeline
Social Media Marketing Manager
Freelance
2025.02 - Current
Shift Leader
Bacio Ice Cream Shop
2024.01 - Current
Associate of Science - Graphic Design
Valencia College
High School Diploma -
Timber Creek High School