Emma Perry
Los Angeles,CA
Summary
Accomplished Area Manager at Sev Laser, demonstrating exceptional leadership and time management skills. Excelled in enhancing operational performance and customer satisfaction, fostering team collaboration, and driving continuous improvement. Proven track record in conflict resolution and client relationship development, contributing to significant business growth.
Overview
9
9
years of professional experience
Work History
Area Manager
Sev Laser
West Hollywood, CA
11.2020 - Current
- Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conduct regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Facilitates conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Develop strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Supervise various locations, enforcing high-quality standards of operation.
- Collaborate with upper management to implement continuous improvements and exceed team goals.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Student Esthetician
Rizzieri Aveda School
Cherry Hill, NJ
03.2020 - 09.2020
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Collaborated with team members to maintain a clean, efficient, and organized spa environment.
- Improved client satisfaction by providing personalized skincare treatments and recommendations.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Lead Receptionist
Massage Envy
West Hollywood, CA
05.2018 - 01.2020
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Shampoo Assistant
Citrus Salon & Day Spa
Blue Bell, PA
01.2016 - 02.2018
- Stocked shelves and merchandise and kept tidy appearance of salon.
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
- Assisted in maintaining salon's schedule.
- Recommended products & services to consumer with consideration for customer's personal preferences.
- Provided assistance to stylists when needed.
Education
Esthetics -
Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ09.2020
High School Diploma -
Eastern Regional High School
Voorhees Township, NJ06.2014
Skills
- Time Management
- Leadership skills
- Teamwork and Collaboration
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
Timeline
Area Manager
Sev Laser
11.2020 - Current
Student Esthetician
Rizzieri Aveda School
03.2020 - 09.2020
Lead Receptionist
Massage Envy
05.2018 - 01.2020
Shampoo Assistant
Citrus Salon & Day Spa
01.2016 - 02.2018
Esthetics -
Rizzieri Aveda School For Beauty And Wellness
High School Diploma -
Eastern Regional High School