Emma Rinehart
Getgo LLC
Canton,OH
5
years of professional experience
Customer-Focused Retail Professional experienced in enhancing customer satisfaction and team efficiency. Achieved operational success through effective cash handling, problem-solving, and exceptional teamwork. Focused on fostering collaboration, motivating teams, and delivering consistent results in fast-paced environments.
Work History
Store Leader
4 Months- Directed daily store operations to maintain customer service, cleanliness, and merchandising standards
- Supervised associates, assigned tasks, and reinforced procedures for consistent execution
- Resolved customer concerns quickly to protect service quality and store reputation
- Managed cash handling, register accuracy, and compliance with company controls
- Coordinated inventory ordering, stock rotation, and shrink reduction efforts
- Scheduled labor coverage to support traffic patterns and operational needs
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
Assistant Store Leader
1 Year 1 Month- Led daily store operations, ensuring guest service standards, cash control, and merchandising execution.
- Resolved guest concerns promptly, maintaining service quality and repeat business.
- Supported store leader with scheduling, labor planning, and staffing coverage decisions.
- Monitored inventory levels, ordered supplies, and reduced stockouts through accurate replenishment.
- Coached team members on food safety, cleanliness, and product preparation procedures.
- Trained new associates on register procedures, point-of-sale operations, and store policies.
- Audited freshness, food presentation, and cooler standards to support compliance and sales.
- Recruited and hired talented individuals bringing depth and experience to the organization.
Kitchen Lead
8 Months- Led kitchen workflows to maintain food freshness, speed, and consistency during peak service.
- Trained team members on food preparation, portioning, and safety procedures.
- Monitored sanitation standards and corrected compliance issues to support clean workstations.
- Coordinated daily production tasks to keep prepared foods stocked and ready for service.
- Reviewed inventory levels and communicated supply needs to prevent product shortages.
- Assisted with schedule coverage and task delegation to support smooth kitchen operations.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
Crew Member
6 Months- Worked front counter and kitchen areas, demonstrated strong multitasking abilities, handled multiple orders simultaneously, worked with teammates and accepted coaching from the management team, maintained a clean work environment, and assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Trained new crew members on register operations, food prep, and store standards.
- Monitored food freshness, rotating inventory to support safety and product quality.
- Operated POS system to process cash, card, and loyalty transactions accurately.
Brewista
2 Years 7 Months- Self-motivated, with a strong sense of personal responsibility, worked effectively in fast-paced environments, proven ability to learn quickly and adapt to new situations, and made quality food and drinks.
- Prepared espresso beverages, brewed coffee, and specialty drinks to maintain consistent quality and presentation.
- Operated espresso machines, grinders, and brewing equipment while following café sanitation standards.
- Managed order accuracy and pace during high-volume service to support smooth customer flow.
Education
Bachelor of Arts - Music Therapy
Expected in
High School Diploma
Skills
Store operations
Financial Compliance
Food Safety Standards
Customer Flow Management
Crew Leadership
Team management
Sales Strategy Development
Time Management
Problem-Solving
Client relations
Customer service
Teamwork and Collaboration
Employee engagement
Store security
Opening and Closing
Timeline
Store Leader
Getgo LLC
06.2026 - CurrentRead More
Assistant Store Leader
Getgo LLC
05.2025 - 06.2026Read More
Kitchen Lead
Getgo LLC
09.2024 - 05.2025Read More
Crew Member
GetGo Gas Station
03.2024 - 09.2024Read More
Brewista
Café Ah Roma
08.2021 - 03.2024Read More
Northeastern High School
High School Diploma
Read More
Cleveland State University
Bachelor of Arts from Music Therapy
Read More