Summary
Overview
Work History
Education
Skills
Coursework Highlights
Certification
Timeline
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Emma Ruvido

Hampton,NH

Summary

Highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Inside Out
Portsmouth, New Hampshire
08.2024 - Current
  • Delivered personalized, attentive customer service by providing tailored product recommendations and building rapport to drive sales.
  • Handled customer inquiries, concerns, and returns with professionalism and empathy, turning challenges into positive experiences that encouraged repeat business.
  • Processed sales transactions efficiently and accurately, ensuring a smooth checkout experience and fostering customer satisfaction.
  • Collaborated with team members to strategize sales approaches and improve overall store performance.

Fulfillment & Logistics Coordinator

Sticker Cabana
Hampton, New Hampshire
05.2022 - 08.2023
  • Prepared and packaged customer orders for international shipment, ensuring accuracy and supporting positive customer experiences.
  • Gained deep product knowledge through order fulfillment and quality inspections.
  • Collaborated with production and design teams to resolve order issues and fulfill custom requests, developing strong cross-functional communication skills.
  • Handled returns and customer-specific adjustments, contributing to issue resolution, and supporting customer satisfaction.

Catering & Events Service Specialist

Leave it to Me Event Planning
Hollis, New Hampshire
06.2021 - 08.2022
  • Coordinated and maintained a detailed event calendar, managing multiple schedules and client requests to ensure smooth operations.
  • Prepared and delivered catering orders with attention to detail and a commitment to meeting customer expectations.
  • Collaborated closely with event teams and clients, honing communication and problem-solving skills.
  • Adapted to dynamic situations and physically demanding tasks, reflecting a proactive mindset and a dedication to supporting team success and client satisfaction.

Education

Bachelor of Arts - Telecommunications & Media Industries

Donald P. Bellisario College of Communications At The Pennsylvania State University
University Park, PA
07-2024

High School Diploma -

Hollis Brookline High School
Hollis, NH
06-2020

Skills

  • B2B Sales and Customer Service
  • Customer Relationship Management (CRM)
  • Sales Management
  • Client Engagement & Relationship Building
  • Professional Written and Verbal Communication
  • Energetic Self-Starter
  • Critical Thinking & Problem Solving
  • Efficiency and Organization in Collaboration

Coursework Highlights

  • Media programming strategies for cable and broadcast networks, local television stations, cable systems, Internet sites, and other distribution outlets
  • Digital media, audience analysis, and social media metrics as they relate to audience measurement, advertising campaign evaluation and content distribution
  • Professional sales skills & technology with specific focus on sales professionalism, customer-focused selling process; ethics, communication and planning skills; presenting/pitching and negotiating; customer discovery in the context of design thinking and customer relationship management (CRM) systems
  • Telecom management, advertising sales, content acquisition, finance, human resources & marketing with specific focus on media crisis management & business continuity planning
  • Telecom law impact of public policy, developments in technology, business practices and regulatory philosophy leading to dramatic changes in the regulatory climate in telecommunications

Certification

  • Certifications include Google Analytics, SalesForce (17+ modules [i.e., Account Data Strategies, Leads and Opportunities, Artificial Intelligence Fundamentals, etc.])
  • Proficient in Microsoft Office & Apple iWork suite of apps, Adobe Photoshop & Illustrator

Timeline

Sales Associate

Inside Out
08.2024 - Current

Fulfillment & Logistics Coordinator

Sticker Cabana
05.2022 - 08.2023

Catering & Events Service Specialist

Leave it to Me Event Planning
06.2021 - 08.2022

Bachelor of Arts - Telecommunications & Media Industries

Donald P. Bellisario College of Communications At The Pennsylvania State University

High School Diploma -

Hollis Brookline High School