Emma Serra
Easton,PA
Summary
Dedicated medical assistant with extensive experience in direct patient care and medical office operations. Proven track record of achieving high patient satisfaction through effective communication and interpersonal skills. Strong commitment to regulatory compliance and practice standards. Expertise in building trust and rapport with patients to enhance their healthcare experience.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Valley Health Partners
Easton, PA
05.2025 - Current
- Collaborate with healthcare team to deliver quality services and improve workflows.
- Manage inventory of medical supplies, ensuring availability for daily operations.
- Respond quickly and efficiently to emergency situations within the healthcare facility.
- Assist front office operations, including scheduling patient appointments and managing patient records, when short staffed.
- Conduct regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Coordinate with other departments to facilitate a smooth workflow throughout the facility.
- Clean and maintain medical equipment following procedures and standards.
- Supervise and mentor phlebotomy staff to ensure effective patient blood collection processes.
- Developed a comprehensive training packet for staff for vision department training
- Collect respiratory secretions on high-acuity pediatric patients.
- Provide support in all areas to junior staff.
- Assist in catheterization.
- Float in all departments including vision.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members at community events to promote community engagement and increase awareness among local residents.
Medical Assistant
Robert Wood Johnson PE
Raritan, NJ
12.2014 - 08.2022
- Manage the practice's schedule, make and confirm appointments
- Collect and processes payments from patients
- Performed all of the medical assistants' standard tasks; prepared patients for examinations Recorded test results and vital statistics, administered prescribed treatment and medication
- Prepare and manage medications, approve drug refills, prio-authorizations and referrals
- Maintain steady and organized patient flow
- Collect and arrange laboratory specimens and carry out basic laboratory tests
- Dispose of dirty supplies, and make medical instruments germ-free
- Organize examining room instruments and equipment
Pediatric Medical Assistant
Jewish Renaissance Medical Center
Perth Amboy, NJ
12.2012 - 12.2014
- Take patient vitals
- Update patient information into EMR
- Collect and prepare laboratory specimens
- Confer with patient to explain treatment procedures, calm fears and gain cooperation
- Dispense vaccines and shots
- Direct test results, lab results to appropriate physician or nurse
- Maintain an organized, friendly front desk as part of a smooth running health operation
Education
High School Diploma -
East Brunswick Vocational High School
East Brunswick, NJ06-1999
Associate of Applied Science - Nursing
Northampton Community College
Bethlehem, PAMedical Assistant - Medical Assistant
Middlesex County College
Edison, NJ06-2013
Certificate of Technical Studies - Help Desk Support
Chubb Institute
Jersey City, NJ06-2002
Skills
- Organizational skills
- Time management
- Bilingual
- EKG
- Phlebotomy
- Triage
- Experience with pediatrics
- CPR certified
- CMA certified
- Assist with treatments and procedures
- Use of EPIC
- Quality assurance checks
- Cross-department coordination
- Adaptable and flexible
- Optical Lab Equipment Handling
- Chiropractic therapy
Timeline
Medical Assistant
Valley Health Partners
05.2025 - Current
Medical Assistant
Robert Wood Johnson PE
12.2014 - 08.2022
Pediatric Medical Assistant
Jewish Renaissance Medical Center
12.2012 - 12.2014
Associate of Applied Science - Nursing
Northampton Community College
High School Diploma -
East Brunswick Vocational High School
Medical Assistant - Medical Assistant
Middlesex County College
Certificate of Technical Studies - Help Desk Support
Chubb Institute