Emma Vasquez Gomez
Albuquerque
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
General Manager
Tikka Spice Co
Albuquerque
02.2026 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules and coordinated team assignments efficiently.
- Developed and implemented standard operating procedures for kitchen staff.
- Trained new employees on customer service protocols and food safety practices.
- Monitored inventory levels and placed orders to maintain supply consistency.
- Resolved customer complaints promptly to enhance dining experience satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Delegated work to staff, setting priorities and goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Manager
Blake’s Lotaburger LLC
Albuquerque
05.2024 - 01.2026
- Assisted in training new team members on operational procedures and customer service standards.
- Managed daily inventory levels and coordinated restocking of supplies as needed.
- Ensured compliance with health and safety regulations during food preparation and service.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Front of House Employee
Chick-fil-A
Albuquerque
08.2025 - 12.2025
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately.
- Resolved any customer complaints or issues promptly with professionalism.
- Performed opening and closing duties such as counting money, organizing supplies
Education
Albuquerque High School
Albuquerque, New MexicoSkills
- Staff management
- Inventory control
- Customer service
- Problem solving
- Marketing
- Strategic planning
- Motivation
- Customer relations
- Sales expertise
- Profit and loss accountability
Languages
Spanish
Limited
Certification
- Serve Safe completions
Affiliations
- I love Nature, the outdoors is my form of fun and freedom.
- I love music and art.
Timeline
General Manager
Tikka Spice Co
02.2026 - Current
Front of House Employee
Chick-fil-A
08.2025 - 12.2025
Assistant Manager
Blake’s Lotaburger LLC
05.2024 - 01.2026
Albuquerque High School