Emma Vig
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Lead
Dunkin' Donuts
Superior, WI
10.2022 - Current
- Supervised daily operations, ensuring compliance with safety standards and enhancing team efficiency during peak hours.
- Oversaw cash handling procedures, ensuring accuracy in transactions and maintaining high accountability within the team.
- Completed opening and closing duties to facilitate business operations.
Clerk
Kay’s Variety
Fosston, Minnesota
11.2020 - 05.2022
- Processed customer transactions efficiently, ensuring accuracy and enhancing the overall checkout experience for patrons.
- Managed inventory by restocking shelves and organizing products, contributing to improved store presentation and accessibility.
- Assisted in maintaining a clean and safe shopping environment, complying with health and safety standards consistently.
- Conducted regular checks on merchandise displays, ensuring products were well-presented and met company standards for promotion.
Crew Member
Dairy Queen Grill & Chill
Fosston, MN
03.2019 - 08.2020
- Prepared and served menu items efficiently, ensuring compliance with food safety standards and enhancing operational flow.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas, contributing to a welcoming environment for customers.
- Restocked supplies regularly, facilitating uninterrupted service and helping to meet customer demand during peak hours.
Education
Associate of Arts - General Studies
Lake Superior College
Duluth, MN 08.2022 - 02.2026
Fosston High School
Fosston, MNSkills
- Cash handling
- Customer transactions
- Merchandise presentation
- Service efficiency
- Team accountability
- Peak hour management
- Store organization
- Customer experience
- Opening procedures
- Staff motivation
- Shift leadership
- Decision-making capacity
Timeline
Shift Lead
Dunkin' Donuts
10.2022 - Current
Associate of Arts - General Studies
Lake Superior College
08.2022 - 02.2026
Clerk
Kay’s Variety
11.2020 - 05.2022
Crew Member
Dairy Queen Grill & Chill
03.2019 - 08.2020
Fosston High School