Emma Williams
Mechanicsville,VA
Summary
Dedicated customer service associate with a proven ability to enhance customer satisfaction through effective conflict resolution and empathetic communication.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Hanover County Public Schools
Mechanicsville, VA
12.2025 - Current
- Managed classroom behavior using established school policies.
- Engaged students through interactive learning activities and discussions.
- Collaborated with teachers to ensure continuity of instruction.
- Maintained a positive classroom environment that encouraged student participation.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
Customer Service Associate
Publix
Glen Allen, Virginia
07.2025 - 12.2025
- Resolved customer complaints empathetically and professionally to enhance satisfaction.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product inquiries and service-related issues.
- Utilized active listening skills to address customer questions and complaints effectively.
- Welcomed customers warmly and assessed their specific needs to provide tailored assistance.
- Informed customers about promotions, loyalty programs, and store policies to improve engagement.
- Processed customer transactions efficiently at the checkout counter.
Floater Teacher
Tuckaway Child Development Center
Mechanicsville, Virginia
08.2024 - 12.2024
- Supervised classroom activities for diverse age groups at Tuckaway Child Development Center.
- Facilitated creative play activities that enhanced children's social and emotional development.
- Maintained a safe and welcoming environment for all students and staff.
- Assisted lead teachers in implementing lesson plans and educational materials.
- Organized and prepared classroom resources for various learning activities.
- Provided daily updates to parents on children's progress and classroom activities, strengthening home-school connections.
- Assisted teachers in managing schedules and activities, ensuring smooth daily classroom operations.
- Participated in lunch and playground duty to enforce rules outside the classroom.
- Aided food service by preparing healthy meals and snacks, washing dishes and cleaning tables.
Merchandiser
Cedar Fair
Doswell, Virginia
03.2024 - 08.2024
- Engaged with customers to deliver product information and enhance shopping experience.
- Organized merchandise displays to boost customer engagement and increase product visibility.
- Assisted in inventory management to ensure stock availability and product rotation.
- Collaborated with team members to ensure cleanliness and organization of sales areas.
- Ensured cleanliness in work area to promote safety and efficiency.
- Participated in training sessions on safety protocols and merchandise handling procedures.
Education
High School Diploma -
Mechanicsville High School
Mechanicsville, VA05-2025
Skills
- Customer service
- Classroom management
- Point of sale systems
- Inventory management
- Product merchandising
- Sales promotions
- Refunds and exchanges
- Conflict resolution
- Customer outreach
- Team collaboration
- Safety compliance
- Retail marketing
Certification
- First Aid & CPR, American Red Cross, 2024
- Basic Life Support, MYCPRNOW, 2026
Timeline
Substitute Teacher, K-12
Hanover County Public Schools
12.2025 - Current
Customer Service Associate
Publix
07.2025 - 12.2025
Floater Teacher
Tuckaway Child Development Center
08.2024 - 12.2024
Merchandiser
Cedar Fair
03.2024 - 08.2024
High School Diploma -
Mechanicsville High School