Emmalee Andrus
Memphis,TN
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at AXION and Broadmoor Property Management. Expert in CRM software and exceptional at customer relations, Significantly contribute to operational efficiency and team productivity.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
AXION
07.2024 - Current
- Provided detailed information about available services and requirements.
- Documented calls and appointments using Five 9.
- Called customers to coordinate schedules and set appointments.
- Acted as first point of contact and set appointments for members.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Contact Doctor's offices to confirm exams for United Healthcare Medicaid and Medicare
Customer Service Representative
Williams Insurance Agency
11.2020 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
- Processed and recorded new policies and claims.
- Set up customer payment plans to cover annual policies and renewals.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Collected premiums and issued accurate receipts.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Manager
Broadmoor Property Mangement
07.2018 - 12.2019
- Verified customer information for orderly, up-to-date online systems.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Optimized property management software usage, enhancing operational efficiency.
Education
No Degree -
Christian Brothers University
Memphis, TN01-2017
Skills
- Customer relations skills
- Documentation skills
- Patient scheduling
- Computer skills
- Data entry
- CRM software
- Multitasking
- Organizational skills
- Telephone and email etiquette
- Call answering and routing
- Office administration
Timeline
Scheduling Specialist
AXION
07.2024 - Current
Customer Service Representative
Williams Insurance Agency
11.2020 - 12.2022
Administrative Manager
Broadmoor Property Mangement
07.2018 - 12.2019
No Degree -
Christian Brothers University
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