Emmanuel Lathan
Santa Fe Springs,CA
Summary
Dependable team member successful providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Oakmont Of Whittier
04.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Caterer
Mexico's Best Catering
02.2022 - 01.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Conducted post-event evaluations with clients to gather feedback on areas of improvement for future engagements.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2019
Skills
- Food safety understanding
- Table setting knowledge
- Staff Training
- Supply Restocking
- Allergy awareness
- Conflict and Complaint Resolution
Timeline
Server
Oakmont Of Whittier
04.2023 - Current
Caterer
Mexico's Best Catering
02.2022 - 01.2023
High School Diploma -
Bellflower High School
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