Emma Rocha
Boca Raton
Summary
Outgoing and reliable professional with a strong background in sales and customer service. Currently working as a Sales Associate at SweatHouz and as an independent delivery driver with UberEats and DoorDash. I enjoy helping people, creating positive experiences, and staying busy in fast-paced environments. I take pride in showing up ready and giving my best every day.
Overview
10
10
years of professional experience
Work History
Sales Associate
SweatHouz
Fort Lauderdale
12.2025 - Current
- Greet clients, manage check-ins, and provide tours for first-time guests to ensure a welcoming experience.
- Promote memberships and retail products through in-person communication and cold calls.
- Clean, sanitize, and reset private therapy suites (cold plunges, infrared saunas, and showers) after each client session.
- Drain, vacuum, refill, and maintain cold plunges while monitoring water quality and safety standards.
- Prepare and distribute cold compress towels; manage daily laundry operations.
- Balance customer service, facility maintenance, and sales responsibilities in a fast-paced environment.
Uber Eats and Doordash Delivery Driver
Uber/DoorDash
06.2020 - Current
- Managed multiple orders during peak hours while maintaining high performance ratings.
- Delivered food orders efficiently while meeting time deadlines.
- Provided excellent customer service through professional and friendly interactions.
- Maintained vehicle cleanliness and followed all traffic and safety regulations.
Office Manager
HydroShield
Pompano Beach
06.2023 - 11.2025
- Managed day-to-day office operations, including scheduling appointments and coordinating with technicians for on-site jobs.
- Handled customer communication, including phone calls, email inquiries, and service follow-ups.
- Created and processed invoices, tracked payments, managed deposits, and kept financial records organized and up to date.
- Updated and maintained files for expenses, job files, inventory, and client documents.
- Monitored and restocked inventory for coating materials and supplies, updating tracking spreadsheets regularly.
- Improved and updated the company website, fixing technical issues and enhancing content to give customers clearer, more accurate service information.
Office Administrator
LJ Epoxy Services
Boca Raton
05.2019 - 06.2023
- Managed daily office operations, including scheduling jobs, coordinating with crew, and organizing project timelines.
- Answered calls and emails, provided quotes, and helped customers understand the flooring process and service options.
- Prepared invoices, processed payments, and kept track of job-related expenses and receipts.
- Maintained customer records, job files, contracts, and material orders to keep projects running smoothly.
- Communicated with suppliers to order materials and verify delivery dates for upcoming projects.
Waitress & Hostess
Chef Dooley Italian Restaurant
Deerfield Beach
04.2016 - 03.2019
- Waitress
- Took food and drink orders, answered menu questions, and made recommendations based on guest preferences.
- Handled multiple tables at once while keeping orders accurate and service smooth.
- Ran food, refilled drinks, and checked in with guests to make sure they had everything they needed.
- Worked closely with the kitchen and bar to keep timing consistent during busy shifts.
- Managed payments and closed out checks quickly and correctly.
- Hostess
- Greeted guests at the door, managed reservations, and organized the waitlist during peak hours.
- Sat guests while keeping track of server sections and table turnover.
- Helped maintain a welcoming atmosphere by answering questions and assisting guests as soon as they entered.
- Communicated with servers and managers to keep the dining room flowing smoothly.
Education
Diploma -
West Boca High School
Boca Raton01.2019
Skills
- Sales promotion
- POS system operation
- Customer service
- Inventory management
- Scheduling and coordination
- Data entry
- Time Management
- Multitasking
- Attention to detail
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Slides, Gmail)
- Bookkeeping
- Problem-solving
Languages
- English
- Portuguese
Timeline
Sales Associate
SweatHouz
12.2025 - Current
Office Manager
HydroShield
06.2023 - 11.2025
Uber Eats and Doordash Delivery Driver
Uber/DoorDash
06.2020 - Current
Office Administrator
LJ Epoxy Services
05.2019 - 06.2023
Waitress & Hostess
Chef Dooley Italian Restaurant
04.2016 - 03.2019
Diploma -
West Boca High School