Emme Fundora
Miami
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Publix
06.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Hostess
Samurai Japanese Restaurant
09.2023 - 04.2024
- Greet and welcome guests in a friendly and professional manner
- Managing reservations and ensuring accurate seating arrangements
- Handling customer inquiries, complaints, and special requests
- Package To-Go Orders
Softball Pitching Coach
Self-Employed
09.2022 - 08.2023
- Coached and mentored various young athletes ranging in ages7-14, focusing on improving their pitching technique, overall performance, and improving their self-confidence
- Conducted regular individual and group sessions, emphasizing proper pitching mechanics, strategies, and game awareness
Education
B.A. - Economics, Minor in Business
The University of Florida
Gainesville, FL05.2027
High School Diploma - undefined
Palmer Trinity School
Miami, FL05.2023
Skills
- Organizational skills
- Public speaking skills
- Complex Problem-solving
- Detail-Oriented
- Customer service
- Team collaboration
- Complaint handling
- Customer support
Awards
National Hispanic Honor Award, John B. and Gloria B. Sweger Scholarship, Palmer Trinity Softball MVP
Activities
Special Olympics Club Connects college students and individuals with intellectual disabilities through sport to build friendships and help lead the social justice movement of Special Olympics.
Miracle League of Miami Dade Softball and Baseball programs provide an opportunity for children with physical and/or developmental challenges to play a sport and be a part of a team. Provided individual coaching and skill development throughout games.
Miami Book Fair's Literacy Initiative: The Children's Trust's Books for Free Book organization that provides the opportunity for young children in need to pick up books for free, selected from bookshelves found in a variety of locations around the county. Coordinated with an organization to plan and host a book drive held at my former high school. Advocated at my high school in support of the organization by speaking to my fellow peers and posting flyers throughout campus Successfully collected a variety of books for a range of ages, that were then provided to students in need.
Accomplishments
- Collaborated with team of 10 coworkers in the development of March of Dimes Fundraiser
Timeline
Customer Service Associate
Publix
06.2024 - Current
Hostess
Samurai Japanese Restaurant
09.2023 - 04.2024
Softball Pitching Coach
Self-Employed
09.2022 - 08.2023
High School Diploma - undefined
Palmer Trinity School
B.A. - Economics, Minor in Business
The University of Florida
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