Emonie Williams
Elizabeth,NJ
Summary
Dynamic and dedicated professional with a strong background in customer service and technical support, honed at Dunkin' Donuts and PCCC. Proven ability to resolve issues efficiently while maintaining high standards of cleanliness and safety. Skilled in cash handling and problem-solving, with a commitment to enhancing user experiences and operational efficiency.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Dunkin' Donuts
Orange, NJ
08.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
Help Desk Associate
PCCC
Paterson, NJ
04.2023 - 09.2023
- Provided technical support to users via phone, email, and in-person communications.
- Diagnosed and resolved hardware and software issues efficiently for diverse user needs.
- Maintained accurate records of support requests using ticketing systems.
- Assisted in onboarding new employees by providing training on IT systems and tools.
- Updated knowledge base articles to improve resource accessibility for common inquiries.
Prep Cook
Applebee's
Newark, NJ
01.2023 - 04.2023
- Prepared ingredients by chopping, dicing, and measuring for efficient meal assembly.
- Operated kitchen equipment, ensuring cleanliness and adherence to safety protocols.
- Assisted in menu preparation by executing daily prep tasks accurately and timely.
- Collaborated with chefs to maintain inventory levels and minimize food waste.
- Prepared ingredients by chopping, slicing, and measuring for timely meal assembly
- Maintained cleanliness of workstations and kitchen equipment to ensure compliance with safety standards
- Followed recipes meticulously to ensure consistency in food quality and presentation
- Trained new staff on food preparation techniques and kitchen safety protocols
- Organized inventory and restocked supplies to optimize workflow and reduce downtime
- Prepared ingredients and menu items according to standardized recipes and presentation guidelines.
Education
No Degree - Nursing
Passaic County Community College
Paterson, NJ06-2028
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling
- Money handling
- Prep food
- Safe and sanitation
- House keeping
- Cleaning
- Daily living assistance
- Housekeeping and meal preparation
- Problem-solving
- Disability awareness
- Disability services
- Health and safety
- Customer service
Accomplishments
- Completed manager training program.
- Trained and mentored 12 employees.
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Cashier
Dunkin' Donuts
08.2024 - Current
Help Desk Associate
PCCC
04.2023 - 09.2023
Prep Cook
Applebee's
01.2023 - 04.2023
No Degree - Nursing
Passaic County Community College