Empress Sharp
Carrollton,GA
Summary
Customer-focused professional with experience managing high call volume, resolving complaints, and supporting customers in retail and healthcare environments. Known for active listening, clear communication, and steady performance under pressure, with a strong record of teamwork, empathy, and reliable daily execution.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Crew Member
Firehouse Subs
Carrollton, GA
04.2025 - Current
- Positive customer experiences resulted from friendly greetings and helpful assistance.
- Communicated menu items clearly to enhance customer understanding and facilitate ordering.
- Smooth workflow during busy periods resulted from coordinated teamwork and careful time management.
- Collaborated with the crew to foster a positive workplace environment and strengthen teamwork.
- Monitored inventory levels and notified the supervisor of low supplies to ensure timely restocking.
Call Agent
Call Experts
Carrollton, GA
09.2024 - 03.2025
- Answered customer questions and resolved complaints, enhancing customer satisfaction.
- Worked with cross-functional teams to route complex issues and support quick resolution.
- Calmed upset customers through active listening and effective solutions, improving retention.
- Managed high call volume, handling 120 incoming customer calls per day.
CNA - Certified Nursing Assistant
PruittHealth
Carrollton, GA
02.2024 - 07.2024
- Supported interdisciplinary team meetings to review patient progress, treatment plans, and discharge needs.
- Advocated for elderly residents in long-term care facilities by raising concerns and protecting resident rights.
- Provided basic first aid during emergency situations until additional medical help arrived.
- Entered patient information accurately into electronic health records (EHR) to support continuity of care.
- Assisted with patient transfers between beds, wheelchairs, stretchers, and other transport methods using proper lifting techniques.
- Communicated clearly with patients' families about loved ones' condition and care needs.
CNA - Certified Nursing Assistant
Carrollton Manor
Carrollton, GA
06.2023 - 02.2024
- Assisting with everyday hygienic care such as bathing, grooming, dressing etc.
- Properly Transferring & repositioning residence
- Enforcing infection control/ keeping residents area clean
- Answering resident calls
- Ensure clients and families are treated with compassion and empathy
- Provide a dependable, engaging, energetic environment for residents to rest and recover
- Complete daily notation in the resident's chart
Retail Sales Associate
A &K Beauty supply store
Carrollton, GA
07.2022 - 06.2023
- Assisting customers with their shopping needs to find the best solution
- Restocked shelves with merchandise and organized product displays
- Trained and onboarded new employees
- Operated cash register
- Handled customer complaints
- Monitored inventory levels on sales floor to ensure product availability
- Coordinated and optimized merchandising displays to attract customer attention
Education
Certificate in Medical Coding - Medical Coding And Billing
West Georgia Technical College
La Grange, GA12-2024
CNA license -
West Georgia Technical College
Carrollton, GA12-2018
Skills
- Customer service
- Sales
- Team management
- Communication skills
- Attention to detail
- Time management
- Organizational skills
- Technical Proficiency
- Microsoft Office
- Windows
- Microsoft Word
- Caregiving
- Patient management
- Medical terminology
- Restaurant experience
- Leadership
- Social skills
- Computer literacy
- HIPAA
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR/AED, Basic Life Support (BLS), Certified Nursing Assistant (CNA)
Languages
English
Timeline
Crew Member
Firehouse Subs
04.2025 - Current
Call Agent
Call Experts
09.2024 - 03.2025
CNA - Certified Nursing Assistant
PruittHealth
02.2024 - 07.2024
CNA - Certified Nursing Assistant
Carrollton Manor
06.2023 - 02.2024
Retail Sales Associate
A &K Beauty supply store
07.2022 - 06.2023
Certificate in Medical Coding - Medical Coding And Billing
West Georgia Technical College
CNA license -
West Georgia Technical College