Engrid Ealey
Albany,GA
Summary
Dynamic Property Manager with a proven track record at Storage Rentals of America, excelling in tenant satisfaction and property maintenance. Skilled in property management software and payment collection, I foster strong customer relationships while ensuring compliance and operational efficiency. Recognized for enhancing workflow and supporting team performance through effective communication.
Overview
31
31
years of professional experience
Work History
Property Manager
Storage Rentals of America
09.2021 - Current
- Assisted in tenant communication and inquiries, ensuring timely responses and satisfaction.
- Supported property maintenance coordination, scheduling repairs, and inspections effectively.
- Learned property management software to track lease agreements and tenant information.
- Maintained accurate records of rent payments and tenant documentation for compliance purposes.
Office Manager
Lakeview Auto Sales
11.2017 - 09.2021
- Streamlined office operations, enhancing workflow efficiency and reducing administrative overhead.
- Managed vendor relationships, negotiating contracts to improve service delivery and cost-effectiveness.
- Oversaw scheduling and resource allocation, ensuring optimal team performance and project completion.
- Developed and implemented office policies, promoting a productive work environment aligned with company goals.
Customer Service Support Specialist
Verizon Wireless
04.2010 - 03.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed support tickets using CRM software to track and prioritize customer requests.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Provided training and mentorship to new team members on best practices in customer service.
Human Resources Assistant
Cooper Tire
10.1994 - 11.2009
- Coordinated recruitment processes, including job postings and candidate scheduling.
- Assisted in onboarding of new employees, ensuring compliance with company policies.
- Managed employee records, maintaining accuracy and confidentiality in HRIS systems.
- Supported performance appraisal processes by preparing documentation and tracking feedback.
Education
High School Diploma -
Westover High School
Albany, GABusiness Administration
Albany Technical College
Albany, GASkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Timeline
Property Manager
Storage Rentals of America
09.2021 - Current
Office Manager
Lakeview Auto Sales
11.2017 - 09.2021
Customer Service Support Specialist
Verizon Wireless
04.2010 - 03.2017
Human Resources Assistant
Cooper Tire
10.1994 - 11.2009
High School Diploma -
Westover High School
Business Administration
Albany Technical College
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