Eno Begu
New York,Staten Island
Summary
Proven General Manager and skilled Restaurant Waiter with a track record of enhancing customer satisfaction and boosting sales through expert menu design and exceptional service quality. At Ibiza Restaurant and Lounge, spearheaded operational strategies, increasing profitability. Excels in allergy awareness and building customer relationships, ensuring a memorable dining experience for every guest.
Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Wolfgangs Steakhouse
08.2024 - 02.2025
- Exceptional customer service skills
- Strong knowledge of food and beverage menus
- Team player with positive attitude
- Ability to work in a fast paced environment
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Waiter
Cielo
01.2022 - 06.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
General Manager
Ibiza Restaurant and Lounge
03.2020 - 01.2022
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
Restaurant Waiter
Restaurant Grand
05.2016 - 11.2020
Education
Bachelor of Science - Maritime Science And Transportation
Maritime University
Montenegro , EuropeSkills
- Cross-selling and upselling
- Allergy awareness
- Order taking
- Menu design
- Wine pairing
- Customer service
- Beverage refills
- Food presentation
- Mixed drinks
- Upselling techniques
- Service quality
- Food service promotion
Timeline
Restaurant Waiter
Wolfgangs Steakhouse
08.2024 - 02.2025
Restaurant Waiter
Cielo
01.2022 - 06.2024
General Manager
Ibiza Restaurant and Lounge
03.2020 - 01.2022
Restaurant Waiter
Restaurant Grand
05.2016 - 11.2020
Bachelor of Science - Maritime Science And Transportation
Maritime University
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