Enric Escuer
Doral,USA
Summary
Dynamic General Manager with over 30 years of experience in operations and strategic business development. Proven ability to lead teams, manage complex projects, and enhance service delivery in high-demand environments, driving organizational goals through effective strategies and innovative technology integration.
Overview
38
38
years of professional experience
1
1
Six Sigma Green belt Certification
1
1
ISO 9000/2000 Process Management
Work History
General Manager
Smart City Networks - Miami Beach
Las Vegas, Nevada
01.2022 - Current
- Lead and direct all the SCN personnel in the Venue, creating a highly motivated team which performance exceeds the expectations of the customers that visit the Miami Beach Convention Center.
- Managed all operational issues for S.C.N. at Miami Beach Convention Center, ensuring seamless service delivery.
- Managed event coordinators to ensure effective customer sales and service support for exhibitors and major clients throughout pre-show and onsite activities.
- Supervising the Technical Team to coordinate all the installations and programming of services associated to events hosted in the Miami Beach Convention Center.
- Monitoring all the IT Networking equipment of the convention center and Wireless services available.
- Collaborate with the convention center Engineering Team designing and deploying solutions for controlling remote systems through a unified platform.
- Advise the Venue and show management companies for best networking wired/wireless solutions for their events.
- Conduct monthly supervision and audits of all 47 Telecom rooms at the Convention Center, ensuring that the infrastructure operates continuously throughout the year to support the venue and its events.
- Controlled P&L for Miami Beach operation, adhering to parameters set by corporate office.
- Forecasted and budgeted for Miami Beach operation, estimating annual sales for event services.
- Project Management of Network Migration of the Miami Beach Convention Center to support next generation of Wi-Fi Services 2026.
- Fast Track Execution to complete program 6 months before planned.
- Smart City Networks is the exclusive Internet Service Provider for the Miami Beach Convention Center.
Business Development Director
Comtrade Corporation Inc.
Doral, Florida
01.2016 - Current
- Investigated market potential, identifying key business opportunities in North Latin America and the Caribbean.
- Assessed Mitel Solutions Portfolio, aligning offerings with specific client needs and market demands.
- Supported startup software companies in Venezuela by developing tailored strategic business plans.
- Provided after-sales support services to Mitel end-users in the region to enhance customer satisfaction.
Operations Senior Consultant
Cooper General Global Services, Inc.
Miami, Florida
01.2019 - 01.2022
- Managed daily plant operations, monitored KPIs, and coordinated overall project schedules to enhance operational efficiency.
- Designed and deployed new production lines and process flows for the service center expansion.
- Developed the Production Floor Systems to optimize the operation, reduce costs, increase efficiency, and throughput.
- Relocated Authorized Service Center from 50,000 sq ft facility in FL to 130,000 sq ft to accommodate increased service capacity.
- Designed and deployed a new 30,000 sq ft. facility in TX to increase throughput using automatized systems based on AI.
- Assessed and deployed special projects assigning specific tasks to key team members, monitoring performance, and the effectiveness of the projects.
- Monitored workstream progress, generated and analyzed KPI reports, and executed project management activities to implement corrective actions for consistent performance.
- Applied Lean Six Sigma concepts and participated in the Quality Board to ensure overall quality across all production lines.
- Identified and recommended the most efficient logistics methods for both Domestic and International shipments.
Operations Senior Consultant
S.F.A. (Service Force America)
01.2016 - 01.2019
- Coordinated daily plant operations, implementing best practices and identifying growth opportunities.
- Designed software tool concepts to streamline cellular RMA processes, enhancing operational efficiency.
- Supervised deployment of software tools across various facilities.
- Managed spare parts services for original equipment manufacturers, ensuring timely availability and support.
- Identified and recommended the most efficient logistics methods for both Domestic and International shipments.
- Reviewed all required logs such as ESD Safe Audits, Equipment Maintenance, and Calibration Records against daily KPI reports to discuss with OEM cellular manufacturers.
- Enhanced product portfolio to attract a wider customer base.
- Managed re-kitting processes for cellular and drone products targeting secondary markets.
Operations Research Analyst
Cooper General Global Services, Inc.
Miami, Florida
01.2015 - 01.2016
- Coordinated daily plant operations and staff to maintain employee punctuality.
- Generated and analyzed KPI reports to be discussed with customers during the daily conference calls.
- Managed inventory of spare parts, tools, equipment, accessories, and supplies to prevent production delays.
- Identified and recommended efficient logistics methods for domestic and international shipments.
- Reviewed and maintained all the required logs such as ESD Safe Audits, Equipment Maintenance and Calibration Records, Training Records, Expense Reports, etc.
Principal Director & General Manager
Cooper Servicios de Venezuela
Caracas, Venezuela
01.2010 - 01.2017
- Transform the cellular operations in Venezuela into a Repair and Refurbishing operation for DirecTV Venezuela, recovering for DirecTV Venezuela, recovering more than 60,000 decoders from the obsolete inventory within the first two years.
- Built and transformed a startup company in the Venezuelan market as the reference in quality of service for cellular operators, working with cellular manufacturers such as: Blackberry, LG, Samsung, Verykool, Likuid, and Kaissen.
- Supervised strategic planning, development, staffing, development, staffing, management, and financial position of company, ensuring alignment with company, ensuring alignment with organizational goals.
- Identified and pursued new business opportunities, contributing to growth and expansion within the company.
- Provided strategic planning and analysis for functional areas ensuring cost-effective high-quality system operations at all times.
- Represented Cooper General Global Services with customers such as Telefónica, Digitel, Movilnet, among others.
- Managed relationships with manufacturers' post-sales organizations, enhancing service delivery and customer satisfaction.
Principal Director
Telecomunicaciones y Controles C.A.
Caracas, Venezuela
01.2007 - 01.2017
- New Business Development and partnership in Venezuela and Latin America (LATAM), including:
- Developed and promoted strategic relationships with cellular operators in Venezuela, facilitating collaboration and growth.
- Partnered with Telcon Colombia Ltda. to expand IP PABX service offerings, increasing market reach.
- Supported Cooper Servicios de Venezuela C.A. in optimizing cellular service center operations, enhancing overall service delivery.
- Worked with Comtrade Corporation Inc. to provide expert telecom consulting services.
- Deployed business partner relationships in Venezuela, Colombia, Ecuador, USA, and Spain.
General Manager
Telecomunicaciones y Controles C.A.
Caracas, Venezuela
01.1997 - 01.2007
- Led strategic planning and analysis to ensure cost-effective and high-quality system operations.
- Directed strategic planning, development, staffing, and financial management to enhance company performance.
- Cultivated and maintained relationships with key external customers, including Petróleos de Venezuela, Banco Mercantil, Telefónica, Digitel, and Movilnet, to drive business growth.
- Provided management, coaching, supervision, and leadership across all projects.
Sales & Marketing Manager
Telecomunicaciones y Controles C.A.
Caracas, Venezuela
01.1991 - 01.1997
- Increased sales in wireless infrastructure in the Telecommunications and Cellular market.
- Launched service products for LATAM Market (Brazil, México, El Salvador, Colombia, and Ecuador), including wireless TDMA technical support and IP Networking, expanding service offerings.
- Shifted sales team orientation from product-focused to solution provider, leveraging expertise in technology market in Venezuela to enhance client engagement.
- Reorganized sales department to focus on vertical markets: Telecommunications, Oil and Gas, Hospitality, and Government systems, improving targeted outreach.
- Developed and maintained commercial relations with new international suppliers in the high-tech industry.
- Led the sale of the first Mitel PABX in Latin America.
Contract & Purchasing Manager
Telecomunicaciones y Controles C.A.
Caracas, Venezuela
01.1990 - 01.1991
- Supervised project engineers in preparing and reviewing business contracts, analyzing bids and proposals, and developing material budgets for each project.
- Managed commercial relations with suppliers worldwide to ensure alignment with business objectives.
- Facilitated effective partnerships with suppliers to support business operations.
- Maintained customer relations throughout project execution and acceptance.
- Coordinated international and local logistics to support timely project execution.
- Customs landing process in Venezuelan and US operations.
Operations Manager
Telecomunicaciones y Controles C.A.
Caracas, Venezuela
01.1989 - 01.1990
- Managed warranty departments and delivered post-sales support for integration solutions, focusing on SCADA networks and nationwide mobile networks for the oil sector.
- Deployed first post-sales facility for new cellular mobile equipment portable and mobile manufactured by GE Mobile Communications, Inc. in Venezuela.
- Managed installation, programming, and repair of mobile radios, microwaves, TDM muxes, enhancing operational readiness.
- Facilitated communication between corporate and consumer resources, improving service delivery and customer satisfaction.
Post - Sales Service Engineer
Telecomunicaciones y Controles C.A.
Caracas, Venezuela
01.1988 - 01.1989
- Conducted RF testing on G.E. Professional Mobile Radio Equipment to ensure functionality.
- Performed surface mounting component level repair on G.E. Professional Mobile Radio Equipment.
- Executed cabling and testing for Harris - Farinon Microwave Radio Links.
- Conducted system testing for wireless network integrations in the oil industry.
Education
Bachelor of Science - Electronic Engineering
Universidad Simón Bolivar
Caracas, VenezuelaSkills
- Operational management
- Process optimization
- Performance improvement
- Customer relationship management
- Total quality management
- Budgeting and cost control
- Strategic planning
- Team leadership
- Problem solving
- Negotiation
- Project management
- Effective communication
Certification
- Safety Officer Certification, 2026
- Generative AI for Business Leaders, 2025
- Making the Move to Executive Leadership, 2025
- Critical Thinking for Better Judgment and Decision-Making, 2025
- Microsoft Copilot: The Art of Prompt Writing, 2025
- Creating Positive Conversations with Challenging Customers, 2024
- The 10 Pillars of Customer Experience, 2024
- How to Sell on Value, Not Price, 2024
- Customer Service Professional, 2024
- Sales: Handling Objections, 2024
- Safety Officer Certification, 2024
- Difficult Situations: Solutions for Managers, 2023
- Introduction to Generative AI with GPT, 2023
- Building Business Relationships, 2023
- Communicating Nonverbally, 2023
- Time Management Fundamentals, 2023
- Safety Officer Certification, 2023
- Building Business Relationship, 2022
- Enhance Your Productivity with Effective Note-Taking, 2022
- Project Manager to Project Motivator, 2022
- Mitel Networks, MVoice Office 250 Platform, 2015
- Mitel Networks, Certified Sales Professional MVoice Business Solutions, 2015
- Spanish Government Credential: Electronic Engineer Degree, 2010
- Mitel Networks, Product Training: 6000 MAS 5.6, 2003
- Mitel Networks, Product Training: 6000 MAS 5.0, 2003
- ISO 9000/2000 Process Management, 2002
- ADC Telecommunications, Global Partner Training Conference, 2000
- General Datacomm, accelerated Sale Training, 1997
- General Sale Training, 1996
- Harris Corporation, Sales Seminar, 1994
- General Electric, Mobile Communication Division, Coop Student, 1989
- Six Sigma Green Belt Certification
- Six Sigma Yellow Belt Certification
- Six Sigma White Belt Certification, 2022
Languages
English, Fluent
Spanish, Native/Fluent
Catalan, Native/Fluent
Timeline
General Manager
Smart City Networks - Miami Beach
01.2022 - Current
Operations Senior Consultant
Cooper General Global Services, Inc.
01.2019 - 01.2022
Business Development Director
Comtrade Corporation Inc.
01.2016 - Current
Operations Senior Consultant
S.F.A. (Service Force America)
01.2016 - 01.2019
Operations Research Analyst
Cooper General Global Services, Inc.
01.2015 - 01.2016
Principal Director & General Manager
Cooper Servicios de Venezuela
01.2010 - 01.2017
Principal Director
Telecomunicaciones y Controles C.A.
01.2007 - 01.2017
General Manager
Telecomunicaciones y Controles C.A.
01.1997 - 01.2007
Sales & Marketing Manager
Telecomunicaciones y Controles C.A.
01.1991 - 01.1997
Contract & Purchasing Manager
Telecomunicaciones y Controles C.A.
01.1990 - 01.1991
Operations Manager
Telecomunicaciones y Controles C.A.
01.1989 - 01.1990
Post - Sales Service Engineer
Telecomunicaciones y Controles C.A.
01.1988 - 01.1989
Bachelor of Science - Electronic Engineering
Universidad Simón Bolivar