Enrique Ramos
El Paso,TX
Summary
Experienced Customer Success Manager/Account Executive with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes.
Overview
6
6
years of professional experience
Work History
Account Executive
Y & S Contracting
El Paso, TX
01.2023 - Current
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Used cold calling and networking to sell products and services.
- Cultivated strong professional relationships with industry partners and created focused campaigns to drive business development.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Created presentation materials for sales, customer relations and management purposes.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Maintained accurate records of all sales activities using CRM software systems.
Customer Success Manager (Hybrid)
ADP - Automatic Data Processing
El Paso, Texas
09.2022 - 01.2023
- Consulted with clients to deliver a comprehensive ADP solution
- Drove retention and growth among customers by understanding their business needs and helping them succeed with ADP.
- Enabled the successful Payroll onboarding of ADP with customer employees, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually.
- Built and maintained relationships, while working to mitigate churn and drive engagement, renewals, and expansion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored KPIs to assess customer engagement.
- Compiled customer feedback for cross-functional departments to improve product or service features.
Customer Success Specialist (Remote)
Charles Schwab
El Paso, TX
12.2019 - 07.2022
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Handled several tasks effectively by balancing high productivity with excellent service quality.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Conducted customer training sessions on how to use products effectively.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
Banker
GECU
El Paso, TX
08.2018 - 11.2019
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Processed loan applications and prepared relevant documents for approval.
- Conducted risk assessments on potential loan applicants to assess creditworthiness.
- Assisted with onboarding new employees by training them on banking procedures.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Collaborated with marketing team members to develop creative advertising strategies.
Education
BBA - Finance
The University of Texas At El Paso
El Paso, TX05-2018
Date available to begin work:
Immediately
Professional Skills
- Education - Bachelor of Business Administration and Finance from The University of Texas at El Paso. May 2018.
- Employment - Self motivated, top performer who is always looking to better the workplace. Team player with awarded customer service and goal exceeding skills.
- Personal - Strong work ethic with continuous personal growth approach. Analytical and Technical. Sports oriented background producing strong leadership skills. Bilingual.
Affiliations
- Member, UTEP Alumni Association.
- Top Overall Member Satisfaction Score from January through May 2019 at Viscount Branch.
- Top Checking Account Production from January through May 2019 at Viscount Branch.
Timeline
Account Executive
Y & S Contracting
01.2023 - Current
Customer Success Manager (Hybrid)
ADP - Automatic Data Processing
09.2022 - 01.2023
Customer Success Specialist (Remote)
Charles Schwab
12.2019 - 07.2022
Banker
GECU
08.2018 - 11.2019
BBA - Finance
The University of Texas At El Paso
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