Open To Work
Enrique Trevino Jr.
Dalton
Summary
Detail-oriented professional with a strong background in customer relations and staff training. Recognized for critical thinking and problem-solving skills, effectively resolving issues and enhancing customer loyalty through exceptional service.
Overview
6
6
years of professional experience
Work History
Service Representative
Generation Green
Dalton,GA
04.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product information and support to enhance customer satisfaction and loyalty.
- Developed strong relationships with customers, fostering trust and long-term engagement.
- Maintained productivity and quality standards at all times.
- Assisted in training new staff on service protocols and company policies.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
Order Puller
Bostik
Dalton,GA
11.2023 - 03.2024
- Operated order picking equipment to accurately fulfill customer orders.
- Selected and packed products according to shipping specifications and timelines.
- Maintained inventory accuracy through regular stock checks and reconciliations.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Collaborated with team members to streamline order processing workflows.
Extrusion Technician
Shaw
Ringgold, GA
02.2022 - 10.2023
- Operated and monitored extrusion machinery to ensure optimal production quality.
- Adjusted machine settings based on product specifications and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and maintain efficiency.
- Collaborated with team members to troubleshoot production issues and implement solutions.
- Trained junior technicians on extrusion processes, fostering a knowledgeable workforce capable of maintaining high-quality standards.
- Trained new employees on safety protocols and operational procedures for extrusion processes.
Warehouse Worker
Generation Green
Dalton,GA
05.2020 - 02.2022
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Monitored inventory levels, ensuring timely restocking of products.
- Collaborated with team members to optimize workflow and reduce processing time.
- Implemented safety protocols to maintain a secure working environment.
Education
High School Diploma -
Southeast Highschool
Dalton, GA05-2020
Skills
- Customer relations
- Data entry
- Organization
- Staff training
- Conflict resolution
- Critical thinking
- Team Player
- Networking skills
OJT Certified
Certified trainer for new and upcoming technicians that are just starting a unfamiliar pathway.
Languages
Spanish
Professional Working
Timeline
Service Representative
Generation Green
04.2024 - Current
Order Puller
Bostik
11.2023 - 03.2024
Extrusion Technician
Shaw
02.2022 - 10.2023
Warehouse Worker
Generation Green
05.2020 - 02.2022
High School Diploma -
Southeast Highschool