Enrique Villa
4583 Huntington Dr S, Los Angeles, CA 90032,CA
Summary
Driven professional with extensive experience in property management and customer service. Excelled in enhancing customer satisfaction, operation improvement, and adeptly managing data and computer software. Demonstrated proficiency in administrative support and resolving complaints, significantly improving operational efficiency. Skilled in leveraging data entry and customer relations to achieve results. Demonstrated operational and leadership skills. Goal-oriented and performance-minded approach.
Overview
4
4
years of professional experience
Work History
Property Manager
Public Storage
04.2022 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Collected and maintained careful records of rental payments and payment dates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Package Handler
Citi Staff Solutions
01.2022 - 03.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Package Handler
FedEx
10.2021 - 03.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Census Enumerator
Census Emunerator, U S Census Bureau
08.2020 - 12.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Utilized various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2020
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Administrative Support
- Grounds Maintenance
- Customer Relations
- Data Entry
- Complaints Investigation
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Public Storage
04.2022 - 05.2024
Package Handler
Citi Staff Solutions
01.2022 - 03.2022
Package Handler
FedEx
10.2021 - 03.2022
Census Enumerator
Census Emunerator, U S Census Bureau
08.2020 - 12.2020
High School Diploma -
El Rancho High School
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