Ephram Mersha
Washington,DC
Summary
A dynamic student with a proven track record in guest relations and leadership, honed at companies like Target. Skilled in leveraging exceptional communication and leadership to exceed customer service expectations. Fluent in Amharic and English, with an intermediate knowledge of Spanish. Adept at data entry, and committed to driving business growth.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
06.2024 - 08.2024
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Salesperson
Vector Marketing
01.2024 - 03.2024
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Intern
Captivate Perspectives
06.2023 - 08.2023
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
No Degree - Business Administration
American University
Washington, DC05.2028
High School Diploma -
Gonzaga College High School
Washington, DC06.2024
Skills
- Guest Relations
- Complaint Handling
- Exceptional communication
- Stress Tolerance
- Customer Service
- Data entry proficiency
- Leadership
Digital Media
I can make posters and am adept at creating eye-catching presentations. I managed the Gonzaga Seniors' college commitments Instagram account. I have also worked to build flyers that support non-profit and religious organizations within my church.
Languages
Amharic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Advocate
Target
06.2024 - 08.2024
Salesperson
Vector Marketing
01.2024 - 03.2024
Intern
Captivate Perspectives
06.2023 - 08.2023
No Degree - Business Administration
American University
High School Diploma -
Gonzaga College High School
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