Erasmo Flores Jr
Chicago,IL
Summary
Skilled hospitality professional adept at managing banquet operations and ensuring seamless event execution. Strong focus on team collaboration, adaptability, and delivering results. Expertise in coordinating staff, overseeing event setups, and maintaining high standards of service. Renowned for reliability and effective communication, ensuring client satisfaction and successful events.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banquet Captain
Episcope Hospitality
Chicago, IL
10.2024 - Current
- Implemented standardized procedures for food and beverage service, ensuring consistency across events.
- Supervised banquet staff to ensure exceptional service and guest satisfaction during events.
- Supervised bar staff to ensure compliance with service standards and operational guidelines.
- Developed training programs for new hires, enhancing knowledge of cocktail preparation and customer service.
Server • Bartender
One Off Hospitality
Chicago, IL
08.2022 - 10.2024
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed table assignments and ensured timely service for all patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
AFM • Robotics Floor Monitoring
Amazon
Monee, IL
03.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bar Assistant Manager
Evil Horse Brewing Company
Crete, IL
04.2016 - 03.2021
- Supervised daily bar operations, ensuring high service standards and efficient workflow.
- Trained and mentored staff on cocktail preparation and customer service techniques.
- Monitored compliance with health and safety regulations across all bar activities.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Manager • Shift Supervisor
Bergstein’s NY Delicatessen
Chicago Heights, IL
11.2014 - 11.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Flossmoor Station Brewery and Restaurant
Flossmoor, IL
04.2012 - 05.2015
- Provided exceptional customer service by accurately taking and delivering orders in a timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associates in Science -
Prairie State College
Chicago Heights, IL01-2014
Bachelor of Arts - Biology
Roosevelt University
Chicago, IL01-2013
High School Diploma - undefined
Bloom High School
Chicago Heights, IL01-2012
Skills
- Banquet setup
- Food safety
- Exceptional leadership
- Staff leadership
- Team management
- Team member development
Certification
Basset On-Premise Certification 2025
Food Handler Certification 2025
Languages
Spanish
Native or Bilingual
Timeline
Banquet Captain
Episcope Hospitality
10.2024 - Current
Server • Bartender
One Off Hospitality
08.2022 - 10.2024
AFM • Robotics Floor Monitoring
Amazon
03.2021 - 08.2022
Bar Assistant Manager
Evil Horse Brewing Company
04.2016 - 03.2021
Manager • Shift Supervisor
Bergstein’s NY Delicatessen
11.2014 - 11.2017
Server
Flossmoor Station Brewery and Restaurant
04.2012 - 05.2015
Bachelor of Arts - Biology
Roosevelt University
High School Diploma - undefined
Bloom High School
Associates in Science -
Prairie State College