Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eri Toe

Eri Toe

Orange,California

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Mutts
05.2023 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Working with POS system in a fast manner (Toast).
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.

SERVER

Olive Garden
05.2021 - 05.2023
  • Greeted customers, answered questions, and recommended specials to increase profits
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items
  • Promoted desserts, appetizers, and specialty drinks to optimize sales
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

SERVER

Bowlero
05.2022 - 09.2022
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests

Education

BACHELOR OF ARTS (B.A.) IN CRIMINAL JUSTICE CANDIDATE -

California State University - Fullerton
05.2024

Skills

  • High-Volume Dining
  • Dining Customer Service
  • Menu Memorization
  • Warm and Friendly
  • Sales Expertise
  • Stocking and Replenishing

Certification

  • Dining Customer Service
  • Point Of Sale (POS) System Operations
  • Conflict And Complaint Resolution
  • Food handler
  • Alcoholic Beverage Control

Timeline

Server

Mutts
05.2023 - Current

SERVER

Bowlero
05.2022 - 09.2022

SERVER

Olive Garden
05.2021 - 05.2023

BACHELOR OF ARTS (B.A.) IN CRIMINAL JUSTICE CANDIDATE -

California State University - Fullerton

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Eri Toe