Eric Borowicz
Cape Coral,FL
Summary
Dynamic leader with a proven track record at EquipmentShare, adept in budget allocation and fostering team unity. Excelled in enhancing client relations and driving profitability, showcasing a blend of strategic sales acumen and inspirational leadership. Achieved significant improvements in operational efficiency and customer satisfaction through innovative team-building and coaching.
Overview
10
10
years of professional experience
Work History
General Manager
EquipmentShare
Fort Myers, FL
12.2021 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Supervised employees through planning, assignments, and direction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager/Branch Service Manager
Trekker Group
Fort Myers, FL
12.2018 - 12.2021
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Service Manager
Synergy Equipment
Fort Myers, FL
03.2015 - 05.2018
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated with the warranty department to process claims and provide customer support.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Led the recruitment and hiring process for new service department staff.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL08-1996
Skills
- Sales
- Budget allocation
- Team building
- Training and coaching
- Client relations
- Profit and loss accountability
- Leadership and team building
Timeline
General Manager
EquipmentShare
12.2021 - Current
General Manager/Branch Service Manager
Trekker Group
12.2018 - 12.2021
Service Manager
Synergy Equipment
03.2015 - 05.2018
High School Diploma -
Cape Coral High School