Leviticus Holley
Baltimore,MD
Summary
Dynamic Property Manager with a proven track record at KLH Properties, excelling in tenant relations and occupancy management. Enhanced tenant satisfaction through efficient maintenance scheduling and streamlined leasing processes. Strong communicator with a focus on customer service, consistently achieving high retention rates and fostering positive community engagement.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
27
27
years of professional experience
Work History
Property Manager
KLH Properties
02.2015 - Current
- Managed property operations to ensure high tenant satisfaction and retention rates.
- Developed and implemented maintenance schedules, improving response times for tenant requests.
- Streamlined leasing processes, enhancing efficiency in tenant onboarding and documentation.
- Oversaw financial management, including budgeting and expense tracking for multiple properties.
- Manages 4 properties with 7 units
Sales Supervisor
Dream Images
07.2003 - 08.2012
- Supervised daily sales operations, ensuring team adherence to company policies and standards.
- Trained and mentored new sales staff, enhancing product knowledge and customer service skills.
- Developed and implemented strategies to improve team performance and exceed sales targets.
- Analyzed sales data to identify trends, informing adjustments in inventory management and promotional efforts.
- Resolved customer complaints effectively, fostering positive relationships and maintaining brand loyalty.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Sales Associate
Macys Department Store
12.1998 - 06.2003
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Education
Bachelor of Science - Psychology
UMGC
Adelphi, MD07-2023
Associate of Science - Psychology
CCBC
Catonsville, MD07-2016
No Degree - CNA/GNA
IT Works Learning Center
Baltimore, MD01-2016
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Lease renewals
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Tenant and eviction laws
Timeline
Property Manager
KLH Properties
02.2015 - Current
Sales Supervisor
Dream Images
07.2003 - 08.2012
Sales Associate
Macys Department Store
12.1998 - 06.2003
Bachelor of Science - Psychology
UMGC
Associate of Science - Psychology
CCBC
No Degree - CNA/GNA
IT Works Learning Center
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