Eric Burns
Saranac Lake
Summary
A direct support rofessional with proven capability to support and guide residents through daily challenges and personal development. Known for fostering safe and supportive environment while effectively managing conflict and ensuring residents' well-being. Team-oriented, adaptable, and committed to achieving positive outcomes through collaboration and responsive care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Counselor
Mountain Lake Academy
06.2020 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
Boat Builder/Laborer
Placid Boatworks
05.2019 - 03.2020
- Ensured timely delivery of high-quality boats by diligently tracking progress against project timelines and adjusting workflows as needed.
- Provided exceptional craftsmanship while maintaining a focus on time management and productivity goals.
- Increased boat production efficiency by implementing new construction techniques and optimizing workflow processes.
- Reduced material waste by accurately calculating required materials for each project and utilizing resources efficiently.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
Facilities Operations Assistant 2 at Lake Colden Outpost
NYS Department of Environmental Conservation Region 5
05.2017 - 05.2019
- Patrol Assigned area to observe and identify potential safety risks
- Schedule work projects while coordinating volunteer groups and other state employees for backcountry trail projects
- Work closely with NYS Forest Rangers and Maintain a professional working relationship with them
- Respond to medical emergencies and provide First Aid/CPR
- Educate facility patrons by explaining regulations, answering visitor requests, needs and complaints, and providing information about the park and surrounding areas
Sales Associate / Shop Technician (Seasonal)
Cunningham’s Ski Barn
11.2011 - 03.2019
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Use of cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits
- Rent ski equipment to customers
Labor Supervisor at Marcy Dam Outpost (Seasonal)
NYS Department of Environmental Conservation Region 5
05.2016 - 10.2016
- Patrol Assigned area to observe and identify potential safety risks
- Schedule work projects while coordinating volunteer groups and other state employees for backcountry trail projects
- Work closely with NYS Forest Rangers and Maintain a professional working relationship with them
- Respond to medical emergencies and provide First Aid/CPR
- Educate facility patrons by explaining regulations, answering visitor requests, needs and complaints, and providing information about the park and surrounding areas
Unarmed Security Officer at Kalispell Regional Medical Center
Grizzly Security Armored Express Inc.
11.2015 - 03.2016
- Patrol Assigned Buildings and grounds to observe and identify potential safety risks
- Patrol specific areas on foot, or by motorized vehicle, responding promptly to calls for assistance
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol areas
- Record facts to prepare reports that document incidents and activities
- Work Closely with Law Enforcement and Emergency personnel while maintaining a professional working relationship with them
- Respond to all intrusion and fire alarms and assist in implementing emergency response
- Perform public safety, protective functions and guest service in a courteous and professional manner
- Operate Hospital owned Ambulance when transporting patients with flight crew paramedics
Security Supervisor at Lake McDonald (Seasonal)
Xanterra Parks & Resorts
05.2015 - 10.2015
- Patrol Assigned Buildings and grounds to observe and identify potential safety risks
- Schedule and coordinate employees to provide 24 hour security of the assigned location
- Evaluate employees on their daily duties and correct performance issues
- Work Closely with National Park Service Law Enforcement and maintain a professional working relationship with them
- Respond to medical emergencies and provide first aid/ CPR as needed
- Observe, report, and document any violations of policies, rules, regulations and laws governing the location
- Perform public safety, protective functions and guest service in a courteous and professional manner
- Perform weekly and monthly safety inspections of all buildings at the assigned location
Education
Associate of Applied Science - Human Services
North Country Community College
Saranac Lake, NY12-2025
No Degree - Criminal Investigations
SUNY Canton
Canton, NY08-2019
A.A.S. - Criminal Justice
North Country Community College
Saranac Lake, NY05.2012
High School Diploma -
Saranac Lake High School
Saranac Lake, NY05.2009
Skills
- De-escalation techniques
- Boundaries establishment
- Client transportation
- Professionalism and ethics
- Trauma-informed counseling
- Safety standards and compliance
- Incident reporting
- Crisis prevention intervention
- Wilderness first responder
- Outdoor leadership
Certification
- New York State Driver’s License
- Boater Safety Course
- Wilderness First Responder, 2022
Languages
Spanish
Limited Working
Greek
Elementary
Timeline
Residential Counselor
Mountain Lake Academy
06.2020 - Current
Boat Builder/Laborer
Placid Boatworks
05.2019 - 03.2020
Facilities Operations Assistant 2 at Lake Colden Outpost
NYS Department of Environmental Conservation Region 5
05.2017 - 05.2019
Labor Supervisor at Marcy Dam Outpost (Seasonal)
NYS Department of Environmental Conservation Region 5
05.2016 - 10.2016
Unarmed Security Officer at Kalispell Regional Medical Center
Grizzly Security Armored Express Inc.
11.2015 - 03.2016
Security Supervisor at Lake McDonald (Seasonal)
Xanterra Parks & Resorts
05.2015 - 10.2015
Sales Associate / Shop Technician (Seasonal)
Cunningham’s Ski Barn
11.2011 - 03.2019
A.A.S. - Criminal Justice
North Country Community College
Associate of Applied Science - Human Services
North Country Community College
No Degree - Criminal Investigations
SUNY Canton
High School Diploma -
Saranac Lake High School
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